Cooking
Rucha Kulkarni
Executive (CS Operations and Sales)
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills to achieve company goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Sales Executive
Adroit Global Personnel Services
7 2023 - 06.2024
- Built relationships with customers to encourage repeat business for IDFC First Bank.
- Identifying Customer Needs and Educate Customers on current promotional offerings on Multiple Banking Portfolios using persuasive selling tactics.
- Built customer loyalty and retention by delivering excellent customer service.
- Generate new sales leads to achieve and exceed monthly sales goals.
Subject Matter Expert
Conneqt Business Solutions Ltd.
06.2018 - 04.2023
- Strong background in customer service and service assurance.
- Collaborated with management to identify and prioritize new development concepts.
- Enhanced team performance with appropriate training and supervising quality.
- Mentored junior team members, contributing to their professional growth and development.
- Monitored and tracked user progress to identify improvement opportunities.
Senior Customer Service Associate
Amazon Development Center India Private Ltd.
07.2016 - 03.2018
- Delivered Superior Customer Experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted to Search and Rescue Escalation Team for displaying outstanding enthusiasm , remaining calm in extremely trying situations, troubleshooting and Problem Resolution.
Education
B.E. (Electronics And Communication) -
S.G.B.I.T
Belgaum 09.2012 - 07.2016
Skills
Training and Development
MS Office
Interpersonal Communication
Accomplishments
- Rewarded twice for maintaining the lowest AHT with maximum positive feedbacks from the Customer at Amazon Development Center Ltd. Pune.
- Awarded for the best Performer of the year - 2017-18 at Amazon Development Center Ltd. Pune.
- Rewarded 2 'Star of the month' Certification at Conneqt Business Solutions Ltd.
- Awarded "League of Extra Ordinary" for the overall performance at Conneqt Business Solutions Ltd.
Interests
Music
Surfing
Timeline
Subject Matter Expert
Conneqt Business Solutions Ltd.
06.2018 - 04.2023
Senior Customer Service Associate
Amazon Development Center India Private Ltd.
07.2016 - 03.2018
B.E. (Electronics And Communication) -
S.G.B.I.T
09.2012 - 07.2016
Sales Executive
Adroit Global Personnel Services
7 2023 - 06.2024
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