Ruchi Ban, PMP
Pune
Summary
Dedicated and focused Project Management Specialist with over 15 + years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Cognizant
04.2022 - Current
- Worked as an application support Manager(PEGA)/SCRUM master/Project Manager/Delivery Manager for Cognizant clients
- Supported the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;
- Periodic evolution of SLA metrics and Audits Conducting Team Action Meetings, Weekly & Daily team meetings and review deliverables Defining new process and procedure for operations Skilled in identifying issues, analyzing root causes, and implementing effective solutions in a timely manner.
- Proactively identified and addressed technical challenges, escalated critical issues, and implemented solutions to minimize downtime and optimize performance.
- Experience in prioritizing tasks, allocating resources effectively, and managing project timelines. Familiarity with Agile principles and methodologies, including Scrum, Kanban. Experience in implementing Agile practices, such as backlog grooming, and retrospectives. Reviewing & Submitting SOW, budgeting, Timesheet, Forecast.
- Oversaw project resource allocation, budget tracking, and risk management across concurrent projects.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Leveraged project management tools such as Jira to facilitate backlog management, sprint planning, and progress tracking, enhancing visibility and coordination across the team.
- Delivered enterprise migration projects on time and within budget, including:
- On-Prem to Pega Infinity migration
- Lotus Notes to PEGA transition
- Acted as Scrum Master, driving Agile ceremonies and ensuring sprint goals were met.
- Managed PEGA RPA bot migration (v19 to v22) and configuration from source code, overcoming documentation and client support challenges.
- Created detailed project plans, prepared status reports, and drove weekly status update calls with clients to ensure transparency and alignment.
Project Manager -Health care Applications
ATOS
09.2021 - 04.2022
- Lead and manage a team of production support engineers across multiple locations -responsible for work assignments, establishing and tracking performance goals and overall staffing
- Ensure appropriate on-call support for 24/7 production application jobs
- Meet established Service Level Agreements Primary point of contact for other teams and organizations for production issues and availability of applications, systems, and integration interfaces
- Lead problem analysis and root cause analysis on key issues Coordinate incident response across multiple cross-functional teams, including third party vendors
- Ensure change management , PRB, Incident management processes are followed through related environments SLA
- Manage customer escalation via SNOW, Phone and the web: Maintain a high level of customer satisfaction
Associate Manager Client Technology
Allscripts LLP
08.2011 - 09.2021
- Mentor and lead a team of 18+ IT experts working on application upgrade projects, Application Support troubleshooting, Problem management, RCA analysis, Incident, change management, creating knowledge article repository, Allscripts product, Web based application, DB performance issues
- Responsible for the overall planning, direction, coordination, execution, control and completion of Health care application upgrade project
- Actively monitor application and infrastructure issues after an upgrade, coordinate, and follow up with various teams to provide a resolution, and ensure timely updates to the client
- Identify impact, prioritize, troubleshoot technical issues/defects, and liaise with Developers, Testers, and infrastructure team Weekly and monthly status reports to higher management and patriciate in business meetings with various stake holders.
- Identify impact, prioritize, troubleshoot technical issues/defects, and liaise with Developers, Testers, and infrastructure team Weekly and monthly status reports to higher management and patriciate in business meetings with various stake holders
- 2 + years of experience with recruiting, hiring, developing, and managing regional support resources to deliver program strategies
- Training new joiner to understand Allscripts product, IIS, SQL DB, Windows, DNS, DHCP, Certificates, Azure etc
- Good hands on and understanding of AppDynamics, SNOW, MS SQL Database, Healthcare software,HL7, Azure, and Agile methodology.
- Delivered two application support projects with minimum client impact and escalations; forwarde
Technology Platform Executive
Infosys BPM
05.2008 - 07.2011
- Worked in a capacity of Database Support Analyst for planning, developing, and delivering Invoice Processing Applications Initiated troubleshooting and debugging functions of minor program bugs; modified the existing programs with improvement
- SPOC for resolving technical issues and worked with the development group to resolve more advanced issues when necessary; maintained SQL server 2008, wrote queries, and updated existing procedures
Education
BE computer Science & Engineering -
South Gujarat University
Skills
- Project Management ,upgrade planning, Risk Management , Timeline and Milestone Tracking , Reporting and Documentation , Reporting and Documentation
- Technical support management
- PMP (Project Management Professional) Certification -July 2023
- ITIL/ITSM
- Microsoft SQL DBA
- Windows
- AppDynamics
- KPIs and Metrics
- CSM
- Prince 2
- ITIL Foundation & practitioner
- Azure fundamental certificated
- AWS cloud practioner
- HL7
Certification
- PMP
- AWS cloud practitioner
- Azure fundamentalS
- CSM
- ITIL V4
Timeline
Project Manager
Cognizant
04.2022 - Current
Project Manager -Health care Applications
ATOS
09.2021 - 04.2022
Associate Manager Client Technology
Allscripts LLP
08.2011 - 09.2021
Technology Platform Executive
Infosys BPM
05.2008 - 07.2011
BE computer Science & Engineering -
South Gujarat University