Ruchi Singh
Dubai
Summary
Accomplished professional with over 15 years of experience in the retail industry. Skilled in Product Compliance, Quality Assurance, and Product Development. Sharp professional with vast experience in inspecting and testing products, and identifying defects. Expert in implementing preventive procedures to avoid product recalls. Aspiring to achieve long-term success and create an impactful workplace.
Overview
24
24
years of professional experience
Work History
Quality & Compliance Manager
Debenhams GROUP
10.2024 - Current
- Company Overview: Operations in India and China.
- I am currently serving as Quality and Compliance at Debenhams Group, overseeing product compliance, factory compliance, and quality assurance for all Debenhams brands.
- I manage the end-to-end supply chain for both men's and women's wear across all product categories, ensuring that all products meet the highest standards of quality, while adhering to timelines and budget requirements.
- My role spans operations in both India and China, where I collaborate closely with manufacturing partners to maintain consistency and quality across multiple regions.
Quality & Product Compliance Manager
Apparel Group, R&B kids
Dubai
06.2021 - 05.2024
- Working with all certification agencies and testing labs to ascertain requirements, negotiate charges for certification, and learn about compliance requirements.
- Conducting vendor audits, identifying non-compliances, and preparing audit reports, leveraging regional and global support to close non-compliances and share best industry practices.
- SABER registration of regulated and non-regulated products on the SABER system (PCOC). Reviewing product regulations and ensuring products comply with any new regulations in the region.
- Ensuring 99% of the supply base is compliant with regional requirements, i.e., ISO 9000, ISO 14001, REACH, and other social and ethical compliance.
- Managing product approvals and managing day-to-day activities of product and compliance approval across categories: apparel, home textiles, and non-apparel.
- Providing support for root cause analysis of product quality-related issues; evaluating possible design solutions to improve cost, quality, and performance.
- Drafted and executed quality assurance policies and procedures to elevate the credibility of the product and augment the process.
- Coordinating with the vendor performance team to ensure all gaps in vendor performance are addressed quickly and efficiently.
- Led high-performing quality assurance teams, meeting strategic business targets across product manufacturing and distribution.
- Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
- Collaborated with legal counsel to ensure that operational activities are compliant with regulatory requirements.
Quality Manager ( Technical & Product Compliance)
Landmark group (Babyshop)
Dubai
10.2012 - 03.2020
- Led the harmonization of quality standards across multiple regions, including the GCC, Southeast Asia, and Egypt, ensuring adherence to local metrology regulations.
- Orchestrated product certifications with various authorities, such as SASO, Ecosma, and GCTS, for diverse product categories, streamlining Saber registrations.
- Coordinated product registration with ESMA, maintaining strict compliance with regulatory standards.
- Maintained vigilant oversight of production processes to uphold the company's high-quality benchmarks.
- Developed and executed comprehensive quality control procedures to mitigate operational risks and ensure regulatory compliance.
- Managed product approval and rejection protocols, prioritizing quality and safety.
- Ensured that product design and development met all safety and legal requirements.
- Directed vendor management, integrating new EU and SASO regulations, and standardized operations and SOPs across departments.
- Showcased in-depth knowledge of European child safety regulations and adherence to international standards, including SASO, EU, and ASTM.
- Drove compliance and sustainability efforts by implementing key performance indicators to improve the company's sustainability scorecard.
- Instrumental in setting supplier compliance and sustainability KPIs, fostering performance improvements.
- Collaborated with central teams to develop and implement the group's compliance and sustainability strategies.
- Initiated the analysis of product plastic packaging, setting standards, and advocating for sustainable business practices.
- Created test cases and checklists to ensure consistent data quality checks.
- Aligned quality objectives with external sourcing partners to enhance product reliability and cost efficiency.
- Executed compliance audits, developed corrective action plans, and vetted potential suppliers for standard conformity.
- Cultivated strong supplier relationships through regular factory visits, ensuring quality standards were met.
- Designed and delivered training programs to elevate product quality and reliability awareness.
- Established a roving QC system in manufacturing countries to enforce quality compliance among suppliers.
Sr. Merchandiser
Forever 21 India
India
01.2011 - 09.2012
Asst. Product Manager
Groupe Zannier (kidliz group)
India
04.2009 - 12.2010
Sr. Merchandiser
M/s. CD Lifestyle Pvt.Ltd
11.2007 - 03.2009
Merchandiser
Esteem buying Services
10.2004 - 01.2007
Merchandiser
Premier Overseas
09.2001 - 10.2004
Education
B. A - arts
Delhi University
Delhi01.2002
Diploma - Textile Designing
South Delhi Polytechnic
DelhiSkills
- Time management
- Product certification
- Regulatory compliance
- Quality assurance
- Root cause analysis
- Sustainability initiatives
- ISO standards
- Audit coordination
Accomplishments
- Lead in cost reduction programs to ensure business targets are aligned with buying prices.
- Lead Key project of nomination process & setting of business open costings to ensure cost savings.
- Expert in rejection control and minimize the O/H cost for factories.
- Representing Brand for company's CSR program and implementing the policy in brand and business.
Timeline
Quality & Compliance Manager
Debenhams GROUP
10.2024 - Current
Quality & Product Compliance Manager
Apparel Group, R&B kids
06.2021 - 05.2024
Quality Manager ( Technical & Product Compliance)
Landmark group (Babyshop)
10.2012 - 03.2020
Sr. Merchandiser
Forever 21 India
01.2011 - 09.2012
Asst. Product Manager
Groupe Zannier (kidliz group)
04.2009 - 12.2010
Sr. Merchandiser
M/s. CD Lifestyle Pvt.Ltd
11.2007 - 03.2009
Merchandiser
Esteem buying Services
10.2004 - 01.2007
Merchandiser
Premier Overseas
09.2001 - 10.2004
B. A - arts
Delhi University
Diploma - Textile Designing
South Delhi Polytechnic
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