Ruchika
Mathura
Summary
Management professional with track record of effective team leadership and operational oversight In First Mid and Last mile operation with Warehousing Management and Hub Operation in Entire cluster and multiple Location. Consistently achieves goals through collaborative efforts and adaptability to changing demands . Skilled in conflict resolution, process improvement, and fostering positive work environment In last Mile and First mile operation by Adhering process , Reduce loss and 100% Customer satisfaction
Diligent Manager in Operation with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance and adhere Connection TAT ,100% Compliance , Vehicle compliance , Tracking and Ensure 100% Delivery and Pic up from First mile customer with 0 Breach and Customer Delight
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager (Lead Operation)
Flipkart Internet Private Limited
05.2021 - Current
- Ensure to achieved KPI like Early morning OFD , Customer issues , On time delivery , 100 Net service level , First mile pick up , On time connection , 0 Breach , same day delivery , first attempt delivery , 90% conversion , TAT achievement , accurate receiving , 100% store/Hub Closure compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Implemented loss prevention strategies, significantly reducing shrinkage and losses on Field , off field and fraud evasion and make Hub loss free in normal and Festive BAU.
- Improved operational efficiency by adopting new technology for inventory management ,in Reverse and first mile as well as last mile delivery like OTP delivery , Open box delivery , Damage evasion and 100% correct order flow End.
- Enhanced team productivity by streamlining operational processes.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement Related to Customer service and increase Productivity as well as avoid escalation
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles in Hub roles in FM LM Mid mile.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Junior Engineer
Gabriel India Limited
03.2018 - 04.2021
- Ensured compliance with safety regulations during all phases of project implementation, resulting in zero incidents or accidents onsite.
- Reduced production costs by implementing cost-saving measures in materials procurement and manufacturing processes.
- Evaluated existing systems and processes to identify areas for improvement, leading to increased operational efficiency across projects.
- Collaborated with engineering team to determine project specifications.
- Assisted engineers with inspections of finished construction.
- Provided technical support to colleagues as needed, fostering a collaborative working environment that promoted knowledge sharing.
- Contributed to project completion ahead of schedule through effective time management and prioritization of tasks.
- Performed thorough quality checks for all deliverables, ensuring high-quality products were delivered to clients on time.
- Supported senior engineers in the development of complex designs, contributing to the advancement of project goals.
- Assisted in troubleshooting equipment issues, minimizing downtime and maintaining productivity levels.
- Enhanced team collaboration by implementing centralized communication platform.
- Monitored and evaluated engineering performance to recommend improvements.
- Verified construction documentation to meet client requirements and vision.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Developed and implemented procedures to verify compliance with engineering standards.
- Assisted in design of cost-effective engineering projects, aligning with budget constraints and project timelines.
- Streamlined project documentation, significantly reducing retrieval times for critical information.
- Optimized supply chain logistics, resulting in smoother project executions.
Education
Polytechnic in Electrical Science - Electrical Engineering
Polytechnics Tehri Garhwal
Narendra Nagar01-2017
Secondary Education - Secondary Education
Shri Guru Ram Rai
Rishikesh04-2014
High School Diploma -
Shri Guru Ram Rai Public School
Rishikesh03-2012
Skills
- Operations management
- Logistics Handling
- First Mile & Mid Mile & Last mile operation
- TAT Adherence ,Connection compliance 100%
- 100% attempt and Accurate 03PL service
- Day to day Operation management
- Delivery & Pic up , Net service level(100%)
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations / service
- Money handling
- Workload/Staff management
- Task delegation ,Staff supervision
- Staff training and development
- Conflict resolution
- Retail operations
- Customer relationship management (CRM)
- Retail operations management
- Inventory management
Certification
- Gladiator award 3 times in a row In BBD
- Customer champion award 02 Times
- Cost reduction appreciation from MD
- Champion award in UP cluster for Successful Festive season
- Quality circle award 2018 (winner)
- Winner of the best kaizen award 2018
- Bravo award in 05's from 48score to 63 Score
Timeline
Assistant Manager (Lead Operation)
Flipkart Internet Private Limited
05.2021 - Current
Junior Engineer
Gabriel India Limited
03.2018 - 04.2021
Polytechnic in Electrical Science - Electrical Engineering
Polytechnics Tehri Garhwal
Secondary Education - Secondary Education
Shri Guru Ram Rai
High School Diploma -
Shri Guru Ram Rai Public School
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