Ruchika Jinwal
Pune
Summary
To secure promising position that offers both a challenging and a good opportunity for growth with my skills and experience.
Overview
7
7
years of professional experience
Work History
Executive
Vodafone VOIS
Pune
10.2023 - 03.2025
- Resolving customer queries over chat.
- Handle technical queries and provide technical support to employees, along with applications like NPT and CRM.
- I was acknowledged multiple times throughout the job period for achieving monthly KPIs.
- Offered suggestions to improve and develop the process, working method, and tools.
- Worked in a fast-paced, developed environment to quickly analyze, develop, and test potential use cases for business.
Customer Care Service Representative- Associate
FedEx
Pune
07.2018 - 02.2019
- Resolving complaints and inquiries.
- Resolved customer queries through calls and emails.
- Managed timely resolution of concerns.
- Ensured positive customer interactions.
Education
Bachelor of Architecture (B.Arch) - Architecture
Dr. D.Y Patil School of Architecture
Pune04-2022
Skills
- Customer relationship management
- Team management
- Fair communication skills (proficient in reading, writing, and speaking)
- Problem solving
- Ability to plan and prioritize work
- Good and presentable personality
- Flexibility and adaptability
- Managing operational duties and handling multitasking
- Sales
Affiliations
- Traveling
- Stargazing and bird watching
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Executive
Vodafone VOIS
10.2023 - 03.2025
Customer Care Service Representative- Associate
FedEx
07.2018 - 02.2019
Bachelor of Architecture (B.Arch) - Architecture
Dr. D.Y Patil School of Architecture