Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Ruchika Jinwal

Ruchika Jinwal

Pune

Summary

To secure promising position that offers both a challenging and a good opportunity for growth with my skills and experience.

Overview

7
7
years of professional experience

Work History

Executive

Vodafone VOIS
Pune
10.2023 - 03.2025
  • Resolving customer queries over chat.
  • Handle technical queries and provide technical support to employees, along with applications like NPT and CRM.
  • I was acknowledged multiple times throughout the job period for achieving monthly KPIs.
  • Offered suggestions to improve and develop the process, working method, and tools.
  • Worked in a fast-paced, developed environment to quickly analyze, develop, and test potential use cases for business.

Customer Care Service Representative- Associate

FedEx
Pune
07.2018 - 02.2019
  • Resolving complaints and inquiries.
  • Resolved customer queries through calls and emails.
  • Managed timely resolution of concerns.
  • Ensured positive customer interactions.

Education

Bachelor of Architecture (B.Arch) - Architecture

Dr. D.Y Patil School of Architecture
Pune
04-2022

Skills

  • Customer relationship management
  • Team management
  • Fair communication skills (proficient in reading, writing, and speaking)
  • Problem solving
  • Ability to plan and prioritize work
  • Good and presentable personality
  • Flexibility and adaptability
  • Managing operational duties and handling multitasking
  • Sales

Affiliations

  • Traveling
  • Stargazing and bird watching

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Executive

Vodafone VOIS
10.2023 - 03.2025

Customer Care Service Representative- Associate

FedEx
07.2018 - 02.2019

Bachelor of Architecture (B.Arch) - Architecture

Dr. D.Y Patil School of Architecture

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Ruchika Jinwal