RUCHIKA MANDERWAL
Panchkula,HR
Summary
Highly creative cosmopolitan individual with a career span of over 17 Years varied work and life experience in United Kingdom & India. Serviced- focused, Expertise in facilitating International tie-ups for new/innovative products, negotiating deals, devising business plans, managing sales, supply chain and customer relationship management (CRM), and fostering team building. Ability to work to consistently high standards in a fast moving, changing and pressurized environment. Efficient in team handling and maintaining good business relationships across. Well experienced in handling exports to South East Asia, Central Asia & Africa.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Deputy General Manager
Scott-Edil Pharmacia
01.2023 - Current
- Responsible for marketing, strategic planning, new product development & maintaining budgets.
- Engaged with customers to build business relationships.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Verified work aligned with service levels agreed and client requirements.
- Fully accountable for Profit and Loss and Business Development efforts for Private market & Institutional Sales.
- Working closely with local distributors/LTR & Govt. Institutions during new product development to ensure that products and services meet market needs and were executed on time.
- Researched, analyzed, and projected market data for potential markets.
- Developing Sales strategies & Budgets consolidating the information & presentation to the Board of Directors.
Senior Manager- International Business
Theon Pharmaceutical
05.2018 - 12.2022
- Heading Sri Lanka, MENA & Africa market to address business challenges & develop future business expansion along with the Third Party distributor for South East Asian countries
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Responsible to oversee the operations of a company affiliate in assigned country & region.
- Working closely with local distributors/LTR & Govt. Institutions during new product development to ensure that products and services meet market needs and were executed on time
- Held monthly meetings to create business plans and workshops to drive successful business.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Manager- International Business
Theon Pharmaceutical
01.2015 - 05.2018
- Analyzing & identifying new business opportunities in market.
- Developing monthly and yearly sales projections & yearly budgets.
- Maintaining database of existing clients & prospects to facilitate timely follow ups.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintaining follow up with various departments like Production, PPIC, QA, QC teams for timely & successful deliveries to the International clients.
- Identifying & arranging participation in promotional events & exhibitions to enhance company’s visibility in International Market.
- Key role in maintaining customer satisfaction level by ensuring timely deliveries and issues resolution.
Business Support Analyst
Lloyds Banking Group
07.2011 - 09.2014
- Managing the resolution process for customers relating to data and applications for a particular product/s;
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Executed analysis of risks and identified risk mitigation strategies.
- Handling customers confidential information of the multiple brands of LLyods Banking Group like, Bank of Scotland, Halifax, Scottish Widows and LLyods.
- Pivotal in resolving an average of 580 inquires within stipulated time while meeting performance benchmarks (speed, accuracy & volume).
Marketing Manager
Dominos Pizza UK
08.2010 - 09.2011
- Developed and implemented marketing strategies to use for launches, re-branding campaigns and promotions.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Used data analytics to track lead generation campaigns and improve quality.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Mentored local personnel on best practices and protocols to maximize productivity.
Customer Sales and Service Expert
Conduit, Sky
02.2010 - 08.2010
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Executive Sales Officer
BRUSHMAN INDIA LIMITED
07.2007 - 09.2009
- Training and Recruiting Staff across India.
- Coordinating Clients and Area Field Managers.
- Attending meetings and Seminars' with our International Clients like Jaguar, Valera, BaByliss & Denaman.
- Making Weekly and Monthly Sales Report.
- Maintained database systems to track and analyze operational data.
- Organizing Fashion shows in order to promote our International brands which we were Importing.
- Owned and maintained all data entry operations and MIS.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Bachelor of Arts - Economics
GGDSD College, Sector- 32
Chandigarh, India2007
Skills
- Conflict Resolution
- Strategic Planning
- Customer Relationship Management
- Business Development
- Market Analysis
- Leadership and Team Building
- Marketing Strategy
- Supply Chain Management
- Project Management
Accomplishments
- Successfully expanded the company's international presence into new markets.
- Implemented & executed sales & marketing strategies contributing a 55% sale increase in Export.
- Negotiated key partnerships and contracts, leading to a substantial increase in revenue streams.
- Cultivated and maintained strong relationships with international clients, resulting in high customer satisfaction and repeat business.
- Successfully triggered & handled International audits for countries assigned.
- Managed and led diverse International teams, fostering a collaborative and inclusive work environment.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Resolved market complaints by active involvement & follow-up with Local Country Authorities (Testing authorities/MOH).
- Closed sales with 6.2 Million USD.
Certification
- Export-Import Course by Pharmaexcil in April 2016.
- Certificate in Computer Application & C++ high level programming language Certified by SSI, Chandigarh in 2000.
Languages
English
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
sinhalese
Elementary (A2)
Timeline
Deputy General Manager
Scott-Edil Pharmacia
01.2023 - Current
Senior Manager- International Business
Theon Pharmaceutical
05.2018 - 12.2022
Assistant Manager- International Business
Theon Pharmaceutical
01.2015 - 05.2018
Business Support Analyst
Lloyds Banking Group
07.2011 - 09.2014
Marketing Manager
Dominos Pizza UK
08.2010 - 09.2011
Customer Sales and Service Expert
Conduit, Sky
02.2010 - 08.2010
Executive Sales Officer
BRUSHMAN INDIA LIMITED
07.2007 - 09.2009
Bachelor of Arts - Economics
GGDSD College, Sector- 32
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