Ruchika Mehta
Gurgaon
Summary
Adept Technical Project Manager with expertise in agile methodologies and strategic planning at Exotel Pvt Ltd. Skilled in IT management, productivity, and task efficiency. Specializes in strategic planning, risk management, and stakeholder communication. Strong in leadership, problem-solving, and adaptability for successful project outcomes.
Overview
14
14
years of professional experience
Work History
Technical Project Manager
Exotel Pvt Ltd
Gurugram
02.2020 - Current
- Defined international customer requirements, optimizing resource utilization by 25%
- Led sprint planning and scrum execution.
- Allocated resources based on skills across projects.
- Resolved second-level customer escalations.
- Ensured timely client updates and project delivery.
- Fostered a collaborative team environment.
- Implemented Salesforce for efficient ticket management.
Senior Project Manager
Brancosoft Private Limited
Noida
09.2019 - 01.2020
- Created wireframes, BRDs, and PRDs.
- Managed projects end-to-end using agile methodologies.
- Directed scope, cost adjustments, and change management.
- Met key milestones and maintained schedules.
- Provided updates to customers and senior leaders.
- Introduced and aligned teams with scrum structure.
Project Manager/ Business Analyst
Broncos Services
Gurugram
08.2017 - 08.2019
- Surveyed clients to gather event requirements.
- Supported leadership with reports, analysis, and presentations.
- Evaluated trends to refine strategies.
- Coordinated with sponsors/HRs for events like Gurugram Criterium & Amity Marathon.
- Organized leads from multiple sources.
- Improved website design to reduce downtime and lead drop.
- Boosted lead count by 30%.
Senior System Analyst
Ebix India Pvt
Noida
01.2014 - 11.2014
- Designed custom frameworks aligned with business goals and budgets.
- Upgraded HRIS with mobile-responsive UI/UX and restricted employee logins.
Web Developer
Focalworks Pvt Ltd
Mumbai
01.2011 - 11.2012
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding
Education
MBA - IT Project Management
Jaipur National University
Rajasthan07.2017
Bachelor of Technology -
Rajasthan Technical University
Rajasthan07.2010
Skills
- Agile Methodologies
- Sprint Planning
- SDLC
- Project & Team Management
- Client Management
- Requirement Gathering & Analysis
- User Acceptance Testing
- Documentation & Wireframing
- Strategic & Technical Project Planning
- Scrum Master
- Technical & Project Leadership
Hobbies and Interests
Guest writer at Pratilipi
Timeline
Technical Project Manager
Exotel Pvt Ltd
02.2020 - Current
Senior Project Manager
Brancosoft Private Limited
09.2019 - 01.2020
Project Manager/ Business Analyst
Broncos Services
08.2017 - 08.2019
Senior System Analyst
Ebix India Pvt
01.2014 - 11.2014
Web Developer
Focalworks Pvt Ltd
01.2011 - 11.2012
MBA - IT Project Management
Jaipur National University
Bachelor of Technology -
Rajasthan Technical University
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