Travelling
Ruchika Singh
RUCHIKA
Gurgaon,Haryana
Summary
E-commerce Operations & Retail Specialist with 16 year of experience driving operational excellence across top online marketplaces like Myntra, Flipkart, Amazon, Nayka, FirstCry, and Reliance.
I specialize in:
✔️ Reconciliation & Payment Settlements
✔️ RTV (Return to Vendor) Management
✔️ Dispute Resolution
✔️ Collection Forecasting
✔️ Partner Coordination (Finance, Warehouse, Tech)
Skilled in managing complex e-commerce processes across D2C and Outright models, ensuring smooth operations, financial accuracy, and timely resolutions. I work closely with strategic partners like Eshopbox and Qplexus, focusing on minimizing operational friction and maximizing efficiency.
Managed end-to-end reconciliation processes with key e-commerce partners
Led dispute resolution, reducing financial discrepancies by 1%
Coordinated with finance and warehouse teams to close RTV cycles
Handled collection forecasting monthly
With a strong track record in managing collection forecasts, handling escalations, and supporting key business goals through structured processes and data-backed insights, I’m passionate about minimizing friction and maximizing efficiency in every step of the e-commerce journey.
Proud mom of two, balancing life between spreadsheets and school runs—with passion, precision, and persistence!
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Deputy Manager - Reconciliation (Ecommerce)
United Colors of Benetton India
Gurgaon
01.2023 - Current
- Oversee partner accounts for quarterly reconciliation across multiple marketplaces
- Manage inventory movements, finance, accounting tasks, and marketing settlements
- Ensure prompt collection realization and smooth payouts for marketing initiatives
- Conduct end-to-end reconciliations and signoffs with wholesale marketplaces
- Interviewed, performed background checks, hired, and trained 2 of associates in 2024.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Launched quality assurance practices for each phase of development
E-COMMERCE & MARKETING MANAGER
RANNA GILL (RG LIFESTYLE PVT. LTD.)
Gurgaon
06.2022 - 01.2023
- Forecast and manage Monthly, Quarterly, and Yearly Revenue and PM Goals
- Responsible for website management, OTB, Sell thru, and sales achievement
- Identify potential partnerships and negotiate offers and margins
- Boosted customer satisfaction by addressing and resolving account issues efficiently.
- Managed multiple e-commerce accounts, achieving increased sales and client retention.
- Optimized product listings through keyword research, increasing search result rankings and driving organic traffic growth.
- Collaborated with web developers to improve user experience on client websites, resulting in higher conversion rates.
E-COMMERCE MANAGER
THE TECHTONIC (ITC ONLINE STORE)
Gurgaon
12.2021 - 05.2022
- Develop and execute the Global eCommerce Strategy for sustainable growth
- Manage Amazon seller accounts and Analyse sales results/ROI
- Handle website operation, catalogue management, and Salesforce CRM
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Built relationships with customers and community to establish long-term business growth.
FREELANCE E-COMMERCE MANAGER
PIZZAS FASHION PVT. LTD & ARTISTIQUE PVT.LTD
Gurgaon
01.2019 - 12.2021
- Develop business plans for maximizing e-commerce performance
- Manage small business e-commerce projects and provide strategic guidance
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
ASSISTANT MANAGER E-COMMERCE & MARKETPLACE
CLARKS FUTURE FOOTWEAR LTD
Gurgaon
07.2014 - 07.2018
- Manage eCommerce Strategy and execution, including marketplace handling
- Responsible for website management, inventory monitoring, and sales optimization, customer care
- Managed approximately 80 incoming calls, 120 approx. emails and faxes per day from customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
ADMINISTRATIVE MANAGER
LLADRO PORCELAIN
Gurgaon
11.2012 - 05.2013
- Running Day to Day activities like checking the inventories, maintaining records of logistics etc
- Handling administration work and supervising colleagues
- Management of Resources
- Planning Organizing and Implementing System
- Event organization
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Education
BCA -
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
JIMS Vasant Kunj 07.2006 - 06.2009
O LEVEL -
DOEACC COMPUTER COURSE
DICS 07.2006 - 06.2007
Skills
Financial Planning Expertise
Financial Management
Retail Management
Operations management
E-Commerce Operations Coordination
Stock Management
SAP Application Knowledge
Project management
Team collaboration
Retail operations management
Negotiation
Money handling
Sales reporting
Financial reporting
Reporting and documenting
Activities
- Cooking
- Reading novels
- Travelling
- Web Surfing
- Arts & Crafts
- Gather knowledge from any source
Personal Information
Expected Salary: As per industry norms
Interests
Cocking
Reading
Timeline
Deputy Manager - Reconciliation (Ecommerce)
United Colors of Benetton India
01.2023 - Current
E-COMMERCE & MARKETING MANAGER
RANNA GILL (RG LIFESTYLE PVT. LTD.)
06.2022 - 01.2023
E-COMMERCE MANAGER
THE TECHTONIC (ITC ONLINE STORE)
12.2021 - 05.2022
FREELANCE E-COMMERCE MANAGER
PIZZAS FASHION PVT. LTD & ARTISTIQUE PVT.LTD
01.2019 - 12.2021
ASSISTANT MANAGER E-COMMERCE & MARKETPLACE
CLARKS FUTURE FOOTWEAR LTD
07.2014 - 07.2018
ADMINISTRATIVE MANAGER
LLADRO PORCELAIN
11.2012 - 05.2013
BCA -
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
07.2006 - 06.2009
O LEVEL -
DOEACC COMPUTER COURSE
07.2006 - 06.2007
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