Shreya Dubey
Noida
Summary
Dynamic professional with proven ability to collaborate and influence peer groups through innovative ideas. Strong track record of driving results and achieving organizational goals. Committed to continuous growth and development in a professional setting. Expertise in leveraging skills to enhance team performance and productivity. Experienced in managing branch operations with focus on customer satisfaction and team leadership. Demonstrated ability to streamline processes, improve sales performance, and foster positive work environment. Committed to driving growth and ensuring operational excellence. Driven Deputy Branch Manager with comprehensive experience in overseeing daily branch operations and leading high-performing teams. Skilled in optimising processes, enhancing customer satisfaction, and implementing strategic initiatives to boost branch performance. Strong leadership abilities, focused on fostering collaborative work environment and achieving business objectives. Proven track record of driving sales growth and improving operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deputy Branch Manager
ICICI BANK
Noida
12.2025 - Current
- Organized corporate portfolio to strengthen account management and boost client engagement.
- Facilitated cash management solutions, generating income through effective product pitches.
- Assisted in acquiring new clients while fostering strong professional relationships.
- Oversaw branch operations, approving deposits and managing withdrawals within authorization limits.
- Conducted monthly audits to ensure compliance with cash exposure and security measures.
- Managed sales referral goals for individuals and teams to enhance performance.
- Led initiatives to drive branch profitability by optimizing daily operations and customer satisfaction.
Deputy Manager
ICICI Bank
Kanpur, India
03.2024 - 12.2025
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Coordinated with the manager to develop and implement policies that improved customer service standards.
- Led weekly team meetings to discuss targets, performance, and address any issues promptly.
- Fostered a culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Developed marketing strategies in conjunction with the sales team to increase customer base and revenue.
- Monitored inventory levels, placing orders to replenish stock while adhering to budget constraints.
Assitant Manager
ICICI Bank
Kanpur, India
10.2021 - 03.2024
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Monitored staff performance and developed improvement plans.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
Human Resources Trainee
Ifortis Worldwide
Kanpur, India
09.2021 - 10.2021
- Executed recruitment and interviewing processes for candidates and teams.
- Prepared financial documents, including reports, journal entries, and billing.
- Reviewed accounting records and financial statements to ensure accuracy and compliance with standards.
Internship Trainee
Aashman Foundation
Punchkula
07.2021 - 10.2021
- Updated internal databases with new employee information, including contact details and employment forms.
- Gathered payroll data such as leave records, working hours, and bank account details.
- Scheduled and confirmed interviews with candidates to ensure timely recruitment.
- Posted, updated, and removed job advertisements from job boards, career pages, and social networks.
Education
MBA - Rural Management
Babasahab Bhimrao Ambedkar University
Lucknow01.2021
Diploma -
Elementery Education
01.2019
B.Com - Financial Management
CSJM University
Kanpur01.2017
12th Standard -
Central Academy
Lucknow01.2014
10th Standard -
Central Academy
Lucknow01.2012
Skills
- Microsoft Office applications
- Branch banking operations
- Debt and credit management
- Human resource management
- Tally Prime proficiency
- Invoice processing
- Mutual funds expertise
- Stock market analysis
- Business development strategies
- Investment advisory services
- Retirement planning strategies
- Financial planning expertise
- Problem solving skills
- Communication skills
- HR operations management
- Personal integrity
Certification
- +++C Certificate
- IRDAI Licence
- UP TET Certificate
- CTET Certificate
Languages
English
Advanced
C1
Hindi
Advanced
C1
Internship
- Youth Empowerment Foundation, New Delhi, 2020-10-01, 2020-12-01, Assist with organization of regular volunteer training & orientation., Supervise volunteers., Assist with special project such as event planning.
- Aashman Foundation, Punchkula, 2021-07-01, 2021-10-01, Update our internal data bases with new employee information, including contact details and employment forms., Gather payroll data like leaves, working hours & bank accounts., Schedule and confirm interviews with candidate., Post, Update & Remove Job Ads from Job boards, careers pages & social network.
- Ifortis Worldwide, 2021-09-01, 2021-10-01, Recruiting, Interviewing, Handling teams & Candidates.
Custom Section
- Accurately prepare financial documents such as reports, journal entries and billing.
- Review accounting records, financial statements or other financial reports created by staff to assess accuracy, completeness, and conformance to reporting and procedural standards.
Interests
Members of college Sports club & College Participation Team. Volunteering.
Personal Information
- Father's Name: Pradeep Dubey
- Mother's Name: Seema Dubey
Timeline
Deputy Branch Manager
ICICI BANK
12.2025 - Current
Deputy Manager
ICICI Bank
03.2024 - 12.2025
Assitant Manager
ICICI Bank
10.2021 - 03.2024
Human Resources Trainee
Ifortis Worldwide
09.2021 - 10.2021
Internship Trainee
Aashman Foundation
07.2021 - 10.2021
MBA - Rural Management
Babasahab Bhimrao Ambedkar University
Diploma -
Elementery Education
B.Com - Financial Management
CSJM University
12th Standard -
Central Academy
10th Standard -
Central Academy