Gaurav Sharma
Kalpi
Summary
14+ years of experience in Retail Banking Operations, Account Management, and Customer Relationship Management. Specialties include Cash Management, Trade Finance, Loans, and Compliance. Proven ability to develop client relationships, increase loan and investment portfolios and grow revenue. Experienced in team leadership, customer service and compliance.
Overview
15
15
years of professional experience
Work History
Deputy Branch Manager
ICICI Bank
01.2024 - Current
- Provided high-value banking services by actively resolving client issues and leading staff to maintain high standards.
- Created an environment of service excellence thereby enhancing productivity, effectiveness, and customer satisfaction.
- Encouraged Casa cross-selling and right sized lending of Jewel Loans, Auto Loans, Home Loans, and Personal Loans resulting in a increase in profitability.
- Assembled and imposed professionalism on client portfolio, assured compliance to KYC and regulatory requirements.
- Monitored the account holders proactively and had clients to open accounts increasing the branch CASA balance.
Manager
HDFC BANK
08.2015 - 12.2023
- Authorization and Supervision -Authorizing Transaction initiated by tellers, monitoring teller counters and managing cash handling.
- Operational Compliance – Ensuring error free operations, reconciling suspense accounts and adhering to regulatory audit and branch operating procedures.
- Sale and Service- Meeting sales targets by cross-selling banking products and third-party products along with managing customers queries and complaints.
- Customer Relationship Management-Identifying high-value customers and ensuring superior service delivery
- Completed daily and monthly audits, ensuring 100% compliance with bank policy.
Relationship Executive
Muthoot Finance Ltd
06.2011 - 07.2015
- Sales and Lead Generation -Actively finding new clients, marketing gold loan products
- Cross- selling other products to meet branch targets.
- Loan Processing and Documentation-Handing gold appraisal, preparing loan documentation and managing necessary paperwork for transactions.
- Collection and Accounts- Following up on overdue payments managing NPA accounts and performing daily cash management and accounting tasks.
- Branch Operations-Assisting with daily administrative tasks and ensuring compliance with company policies.
- Improved operating processes ensuring effective teamwork between sales and operations.
Education
MBA - Marketing, HR
Sikkim Manipal University
01-2011
B.A - undefined
Bundelkhand University
01-2008
HSC - Class XII
MSV Inter College
01-2005
SSC - Class X
Saraswati Vidya mandir
01-2003
Skills
Banking Systems: Icore, FCRM, Iview, Loans Finone, Flexcube
Productivity Tools: Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet Applications, Windows OS
Team management
Operations management
Training and mentoring
Staff development
Digital literacy
CORE COMPETENCIES
- Relationship Management
- Portfolio Management
- Sales Operations
- Business Development
- Workflow Management
- Customer Service Excellence
- Team Leadership
- Audit & Compliance
Timeline
Deputy Branch Manager
ICICI Bank
01.2024 - Current
Manager
HDFC BANK
08.2015 - 12.2023
Relationship Executive
Muthoot Finance Ltd
06.2011 - 07.2015
B.A - undefined
Bundelkhand University
HSC - Class XII
MSV Inter College
SSC - Class X
Saraswati Vidya mandir
MBA - Marketing, HR
Sikkim Manipal University