Ruchira Joshi

• Liasoning with vendors (Operations team, RTA) for Client Onboarding , Timely completion of formalities related
• to Account openings & KYC for Individuals, Non-Individuals.
• Reporting of day to day Mutual fund inflows of corporate clients to fund management team.
• Verifying and processing KYC documents and FATCA for Individual and Non-Individual clients
• Liasoning with banking team for Clients Fund Receipt confirmation and High Value Redemptions status across
• institutional Clients.
• Providing Confirmation about Account Opening and KYC Status, investment fund receipt confirmation to
• respective clients over phone and on email.
• Ensuring error free (Purchase/Redemption/Switch) transaction processing on daily basis.
• One point of contact across institutional investors, distributors and AMC branches for query resolution received
• through various channels (Email, Telecommunication).
• Preparation of 10% & AUM Letters on (Daily, Fortnightly, Monthly) basis.
• Preparation of various MIS/Reports for internal as well as external circulation on their respective frequencies and
• doing multitasking by preparing Weekly/Monthly/Quarterly scheme portfolios and key clients formats.
• Preparation of Balance Confirmations on monthly, quarterly and for financial year end.
• Responsible for monthly brokerage calculations.
• Responsible for return calculation as and when required by client.
• Built relationships with customers and community to establish long-term business growth
• Resolved problems with high-profile customers to maintain relationships and increase return

• Worked for onboarding of PMS clients with 100% accuracy.
• Liasoning with vendors (Bank, Custody, Fund Accounting) for Account openings for PMS, AIF & timely
• completion of all KYC formalities.
• Liasoning with banking team for Fund Receipt Confirmation of our clients for investments in PMS, AIF products.
• Ensuring error free transaction processing in data management system using SQL.
• Responsible for fund mobilization and ensuring timely deployment by fund management team.
• Responsible for execution of structure product PMS deal and getting it settled.
• One point of contact across investors, distributor and AMC branches for query resolution received through
• various channels (Emails, Telecommunication and Walk-in).
• In charge for all Investor communication related activities post Onboarding.
• Handling Additional Transactions (Top up, Redemption) across investors.
• Preparing various regulatory reports on respective frequencies and timely submission to authorities.
• Preparation of various MIS/Reports for internal as well as external circulation on their respective frequencies.
• Well versed with internal system as well as Miles software for all PMS related activities.

• Responsible for processing of Mutual Fund applications (fresh/additional) received by walk-in customers on daily basis within stipulated timeframes.
• Cross selling of Mutual fund schemes to walk-in customers and distributors.
• Conducting Distributor meets on monthly basis for creating awareness about new product launch, new investment system launch and establishing relationship for business growth.
• Expertise in processing more than 150 transactions per day received by walk-in customers as well as Distributors.
• Managed 40+ walk in clients per day.
• Verifying and Processing 40+ fresh and modification KYC's for Individual and Non-Individual clients on Monthly basis.
• Verifying and Monitoring completion of Non Liquid Transactions received in branch with KARVY DTR.
• Expertise in handling and providing solution to Investor and Distributor queries, complaints with regards to their Purchases, Redemptions, and Unpaid Dividends with help of CRM system or by coordinating with R&T Team.
• Generating Daily Transaction Report and forwarding it to local AMC registrar office for folio creations.
• Maintaining Branch MIS for day to day Processed and rejected transactions for all schemes.
• Fulfilling auditor's requirements and making ensure all documents are in place at time of SEBI Branch audit.
• Creation and intimation of Service reference No. to investor / Distributor and closure of Service reference on satisfactory response of QRG in CRM.
• Responding to distributors queries raised through Relationship Managers over email and ensuring same has been closed within given T.A.T.

• Managing Stock Exchange(NSE and BSE Platforms) and MFU Utility Commercial Transactions for mutual funds, along with daily filing of Corporate Action Forms of Mutual funds with Depositories.

• Ensuring precise execution of Demat Transactions.

• Facilitating the creation and activation of ISIN codes for Mutual Fund schemes in collaboration with depositories.

• Overseeing the listing/delisting of schemes on the exchange platform.

• Administering NFO/FMP transactions processed through the exchange platform.

• Reporting high-value transactions and historic cash fund transactions executed via the exchange platform.

• Empaneling distributors on exchange platforms and Handling MF utility transactions.

• Preparing Monthly MIS Reports for exchange transactions and Brokerage.

• Effectively resolving brokerage-related queries/requests from distributors, in coordination with the R&T Team.

• Securing approval and implementing Brokerage Rates with the R&T Team and Conducting monthly verification of brokerage payable to distributors.

• Addressing EUIN remediation/ ARN Renewal requests received from Distributors/RMs and attending to walk-in investors, scrutinizing and processing purchase, redemptions, and switches