Summary
Overview
Work History
Education
Skills
Websites
Educationcertifications
Keyskills
Timeline
Generic

RUCHITA MANOJ SURYAWANSHI

Summary

Experienced professional with a background in customer experience and software development. Skilled in design thinking, problem-solving, data analysis, and strategic planning. Successfully implemented large-scale solutions to drive customer, financial, and business objectives.

Overview

6
6
years of professional experience

Work History

Senior Consultant

Medallia
09.2022 - Current
  • Actively contributing to customer experience practice and leading engagement in EX, CX, and digital programs.
  • Leading CX transformation journey across touchpoints, helping clients to make crucial decisions with business expertise, increasing overall expansion and growth.
  • Played a key role in implementing complicated solutions and integrations that improved ROI, response rates, decreased operational expenses, improved CLF process, automated procedures, optimized processes, and decreased team fatigue, leading to delightful human experiences.
  • Coached and mentored Analysts and Consultants on MEC for quality mindset and stakeholder management.
  • Provided strategic guidance to clients on best practices for business operations.
  • Developed detailed project plans and timelines to ensure successful completion of projects.
  • Provided technical advice to support implementation of new initiatives or programs.
  • Managed multiple client engagements simultaneously while adhering to tight deadlines.

Analyst - Lead Analyst I

Etech Global Services
02.2019 - 09.2022
  • Owned multiple client relationships, developing and implementing strategies, roadmaps, building effective listening systems and processes, improving the experience, and delivering high-quality, impactful CX programs.
  • Advise clients in improving customer experience by tailored recommendations to listen to customer voices, gathering and analyzing customer insights, optimizing customer touchpoints, and channels.
  • Conducting journey mapping and design thinking workshops/interviews with clients and internal stakeholders.
  • Created reports, presentations, and other documentation for stakeholders.
  • Gathered requirements from stakeholders to inform system design decisions.
  • Assisted in training staff on how to use analytical tools effectively.
  • Reviewed existing systems and processes for accuracy and compliance with regulations.

Education

BE - Computer Science

University of Pune
01.2015

Polytechnic - Computer Science

MSBTE
01.2012

Skills

  • Customer Experience
  • Communication
  • Integration and Analytics
  • Strategic Planning
  • Technical Solutions Planning and Management
  • Agile
  • Client and Expectation Management
  • Leadership
  • Creative Problem Solving
  • Medallia MEC
  • Digital Integration
  • Smartsheet
  • Airline
  • Hospitality
  • Food Chains
  • Finance
  • Healthcare
  • Entertainment

Websites

Educationcertifications

  • BE in Computer Science, University of Pune, 2013 - 2015
  • Polytechnic in Computer Science, MSBTE, 2010 - 2012
  • Medallia Certified Professional (Level-1)
  • Medallia Operational CEM Certified

Keyskills

Customer Experience, Transformation, Survey Designing, Communication, Integration and Analytics, Strategic Planning, Technical Solutions Planning & Management, Business Analytics, Agile, Client & Expectation Management, Leadership, Creative Problem Solving, Product Management, Medallia MEC, Survey Build, Digital Integration, TA, Smartsheet, Tableau, CC, B2B, Airline, Hospitality, Food Chains, Financial, Electronics, Entertainment

Timeline

Senior Consultant

Medallia
09.2022 - Current

Analyst - Lead Analyst I

Etech Global Services
02.2019 - 09.2022

BE - Computer Science

University of Pune

Polytechnic - Computer Science

MSBTE

Similar Profiles

CREATE PROFILE
RUCHITA MANOJ SURYAWANSHI