RUDRA POKALE
THANE
Summary
Thoughtful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Executive
`Eureka Outsourcing Solutions Pvt. Ltd.
Thane
2023.11 - 2024.04
- Assisted in creating marketing materials, including brochures and presentations.
- Advised clients on strategies for diversifying their portfolios across various asset classes.
- Developed and maintained relationships with clients to promote mutual fund products.
- Maintained updated records of all customer accounts in compliance with regulatory requirements.
Customer Service Executive
4B Network Pvt. Ltd.
Pune
2022.03 - 2023.03
- Handled inbound/outbound calls regarding property listings for sale/rent.
- Developed strong relationships with customers by providing knowledgeable advice on listing their properties.
- Responded promptly to emails sent by customers seeking assistance.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Handled 4B RTM and digital team.
Education
HSC - Arts
GSS Jr. College
Thane, Maharashtra, India2022-03
SSC -
Gujana English High School
Thane, Maharashtra, India2020-03
Bachelor of Computer Applications -
Manipal University
Jaipur, IndiaSkills
- MS Excel
- Photoshop and Coral draw
- Call Center Operations
- Documentation And Reporting
- Complaint Handling
Certification
- NISM Certification
Timeline
Customer Care Executive
`Eureka Outsourcing Solutions Pvt. Ltd.
2023.11 - 2024.04
Customer Service Executive
4B Network Pvt. Ltd.
2022.03 - 2023.03
HSC - Arts
GSS Jr. College
SSC -
Gujana English High School
Bachelor of Computer Applications -
Manipal University
- NISM Certification
Similar Profiles
Narinder Singh GillNarinder Singh Gill
Customer Service Executive at Eureka Outsourcing Solutions Pvt LtdCustomer Service Executive at Eureka Outsourcing Solutions Pvt Ltd
Vaishnavi TiwariVaishnavi Tiwari
Customer Care Executive at Eureka Outsourcing Solutions Pvt. Ltd.Customer Care Executive at Eureka Outsourcing Solutions Pvt. Ltd.
Sunny KumarSunny Kumar
Sr. Team Leader Operations at Eureka Outsourcing Solutions Pvt. Ltd.Sr. Team Leader Operations at Eureka Outsourcing Solutions Pvt. Ltd.