Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RUDRA POKALE

THANE

Summary

Thoughtful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Care Executive

`Eureka Outsourcing Solutions Pvt. Ltd.
Thane
11.2023 - 04.2024
  • Assisted in creating marketing materials, including brochures and presentations.
  • Advised clients on strategies for diversifying their portfolios across various asset classes.
  • Developed and maintained relationships with clients to promote mutual fund products.
  • Maintained updated records of all customer accounts in compliance with regulatory requirements.

Customer Service Executive

4B Network Pvt. Ltd.
Pune
03.2022 - 03.2023
  • Handled inbound/outbound calls regarding property listings for sale/rent.
  • Developed strong relationships with customers by providing knowledgeable advice on listing their properties.
  • Responded promptly to emails sent by customers seeking assistance.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Handled 4B RTM and digital team.

Education

HSC - Arts

GSS Jr. College
Thane, Maharashtra, India
03-2022

SSC -

Gujana English High School
Thane, Maharashtra, India
03-2020

Bachelor of Computer Applications -

Manipal University
Jaipur, India

Skills

  • MS Excel
  • Photoshop and Coral draw
  • Call Center Operations
  • Documentation And Reporting
  • Complaint Handling

Certification

  • NISM Certification

Timeline

Customer Care Executive

`Eureka Outsourcing Solutions Pvt. Ltd.
11.2023 - 04.2024

Customer Service Executive

4B Network Pvt. Ltd.
03.2022 - 03.2023

HSC - Arts

GSS Jr. College

SSC -

Gujana English High School

Bachelor of Computer Applications -

Manipal University
  • NISM Certification

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RUDRA POKALE