Rufina Pereira
Mumbai
Summary
Dedicated professional with extensive experience in account management and inventory oversight. Known for attention to detail and proactive issue resolution, driving improvements in customer satisfaction and operational efficiency.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Account Transaction Specialist
JP Morgan Chase
Mumbai
12.2022 - Current
- Processed high-volume transactions daily with accuracy and efficiency.
- Reviewed account discrepancies to uphold internal policies and enhance accuracy.
- Monitored transaction trends to proactively identify and address issues or anomalies.
- Maintained current knowledge of financial regulations and compliance standards.
- Collaborated with team members to resolve customer inquiries efficiently and improve satisfaction.
- Communicated effectively with clients regarding account status and updates.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels regularly to ensure adequate supplies were available. and ordered supplies as needed.
Loan Service Executive
AUXILO FINSERV
Mumbai
10.2021 - 11.2022
- Developed client relationships through effective communication and personalized service strategies.
- Led initiatives to elevate customer service levels across the organization.
- Developed and delivered training programs for new staff on compliance regulations to ensure adherence.
- Analyzed market trends to guide product development and enhance service offerings.
Customer Experience Manager
GAURANG ENTERPRISES
Mumbai
03.2020 - 08.2021
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Managed customer feedback to improve service delivery.
- Analyzed customer data to identify trends and insights.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Revised department schedules to maximize coverage during peak hours.
- Established relationships with external vendors that are essential for providing superior levels of support during peak times.
Ast Restaurant Manager
IRISH HOUSE
Mumbai
03.2018 - 05.2019
- Managed daily restaurant operations to ensure efficient service and guest satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Trained and supervised staff to maintain high service standards and team performance.
- Conducted regular staff meetings to communicate updates and encourage teamwork initiatives.
- Handled customer complaints professionally to resolve issues effectively and promptly.
- Developed and implemented new menu items based on customer feedback and trends.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Ast Restaurant Manager
IMPRESSARIO HOSPITALITY SOCIAL RESTAURANT
Mumbai
03.2017 - 12.2017
- Managed daily restaurant operations to ensure efficient service and guest satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints to ensure guest satisfaction and loyalty.
- Led staff meetings to communicate updates and foster teamwork.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Executed comprehensive opening and closing procedures to ensure smooth operations to maintain operational standards each day.
- Executed opening and closing procedures to maintain operational standards and ensure smooth daily operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
BAR TENDER
FLAMING TRIO
Mumbai
03.2013 - 04.2015
- Greeted customers and provided excellent customer service.
- Mixed and served beverages according to FLAMING TRIO's standard recipes.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained cleanliness and organization of bar area during busy shifts.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed inventory and stocked bar supplies efficiently.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
SENIOR CAPTAIN
DEGUSTIBUS HOSPITALITY PVT LTD INDIGO RESTAURANT
Mumbai
05.2008 - 03.2010
- Coordinated table assignments and reservations to enhance guest flow and seating efficiency.
- Trained new staff on restaurant policies and service standards to ensure consistent guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Communicated daily specials and menu changes to guests effectively.
- Resolved guest complaints promptly to enhance satisfaction levels.
- Managed inventory levels and ordered supplies to maintain operational readiness and support service needs.
- Maintained cleanliness and organization of dining area and service stations.
Education
Bachelor in Commerce -
IIBMRT
Navi Mumbai12-2015
Skills
- Transaction management
- Regulatory compliance
- Transaction monitoring
- Account reconciliation
- Transaction analysis
- Account oversight
- Customer support
- Attention to detail
Certification
- Certified IITC Aviation 1 Year Diploma 2007
- Certified in Bartending Mix logy and Flair from “FLAMING TRIO” Academy of Bartending Mumbai - 2010.
Timeline
Account Transaction Specialist
JP Morgan Chase
12.2022 - Current
Loan Service Executive
AUXILO FINSERV
10.2021 - 11.2022
Customer Experience Manager
GAURANG ENTERPRISES
03.2020 - 08.2021
Ast Restaurant Manager
IRISH HOUSE
03.2018 - 05.2019
Ast Restaurant Manager
IMPRESSARIO HOSPITALITY SOCIAL RESTAURANT
03.2017 - 12.2017
BAR TENDER
FLAMING TRIO
03.2013 - 04.2015
SENIOR CAPTAIN
DEGUSTIBUS HOSPITALITY PVT LTD INDIGO RESTAURANT
05.2008 - 03.2010
Bachelor in Commerce -
IIBMRT