Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RUHEENA BEGUM

Hyderabad

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

4
4
years of professional experience

Work History

Transaction Risk Investigator

Amazon
10.2024 - Current
  • Analyzed data on price, stability and other factors affecting investment programs to incorporate into investment decisions.
  • Produced and filed reports to inform senior management of current activities and progress with investigations.
  • Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for lending and funding activities.
  • Worked within [Software] to compile and review information with pivot tables and charts.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Customer support executive (International voice process)

Cognizant
03.2024 - 10.2024
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Interviewed, recruited and trained new onboarding candidates.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Sales Intern

Proeves
03.2023 - 09.2023
  • Managed customer expectations and helped navigate sales processes.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Generated reports to track sales activity and performance.

English teacher

The progress global high school
01.2022 - 01.2023
  • Prepared and implemented lesson plans covering required course topics.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Created and implemented activities to foster critical thinking skills of students.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Developed innovative lesson plans to engage students in English language learning.

Education

Bachelor of Science - Microbiology

Osmania University
Hyderabad, India
09-2022

Skills

Problem solving

  • Critical Thinking
  • Leadership
  • Transaction monitoring
  • Investigative techniques
  • Business process improvement
  • Verbal and written communication
  • Risk assessment
  • Requirements gathering
  • Operations analysis
  • Customer needs assessment
  • KPI tracking

Languages

English
Hindi

Timeline

Transaction Risk Investigator

Amazon
10.2024 - Current

Customer support executive (International voice process)

Cognizant
03.2024 - 10.2024

Sales Intern

Proeves
03.2023 - 09.2023

English teacher

The progress global high school
01.2022 - 01.2023

Bachelor of Science - Microbiology

Osmania University

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RUHEENA BEGUM