Ruhina Khan
Mumbai
Summary
To progressively develop my skills, knowledge and gain experience which would help me to serve the organization consistently with sincerity, honesty and to the best of my ability.
Professional with comprehensive experience in managing and leading teams. Skilled in operational efficiency, strategic planning, and conflict resolution. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Trusted for effective communication, problem-solving, and fostering productive work environment.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Center head
NIVA BUPA HEALTH INSURANCE
05.2021 - 05.2023
- I manage and assist my team to generate health insurance leads by coordinating with HDFC COP UNIT.
- Day-to-day business follow up & business co-ordination with the floor manager & team
- Relationship management with Team Leaders, Team managers & verification team
- Planning business promotions for the call center activities
- Track the performance of each officer, TL & team. Identify areas of concern & upskill via training & mock calls
- Providing training to new joinees at KMBL & handhold them on product calls
- Continuous tracking & achievement of parameters business health
- Audit calls officer wise on daily basis. (script adherence, sale quality, clarity in communication etc)
- Investigate, follow up & resolve customer complaints within TATs
- Key Responsible Area: Sales and Team handling
- Evaluated staff performance regularly to identify areas of improvement and provide constructive feedback for professional growth.
Recruitment Development Manager
KOTAK LIFE INSURANCE
09.2018 - 05.2021
- Job requirement recruitment & development of quality advisors (housewives, CA, Small Business Owner)
- Recruiting by selling career opportunity to prospective advisors ensure that advisors undergo proper training on product.
- Regulation & other selling inputs monitoring the performance & tracking of daily activity tracking advisors
- Motivating adviser in order to retain the performing advisor.
- Giving special attention to average performers and provide needs-based training.
- Inculcate product as well as practical training to the advisors by accompanying them to client meetings.
- Doing analysis of the need of the customers & ensuring high level of customer satisfaction leading to customer delight.
- Carrying out various promotional activities for sales as well as for recruitments
- Key Responsible Area: Recruitment & Sales.
ACQUISATION MANAGER
INDUSIND BANK
08.2017 - 05.2018
- Prospect outreach on multi level to achive sales.
- Customer MIS and referral program
- Upgradation of existing customer based on qualification parameters.
- Customer relationship management
- Key Responsible Area: Handling sales of Credit Card
Tele Sales Executive
HBL GLOBAL PVT LTD
06.2014 - 06.2016
- Outbound Calling to customers shown interest in Personal Loan through Phonebanking.
- Working for Customer retention&handling high worth individuals
- Closely monitoring Case Movement,to meet the expected turn around time
- Coordinating with channel for better conversation and faster closure.
- Planning targets,monitoring number sand achieving the over all targets.
- Upselling other attached ProductsLikeCASA, genral insurance,Gold Loan,CreditCard sand Insurance.
- Key Responsible Area: Handling sales of Credit Card and all banking products
Education
B.COM -
University of Mumbai
03.2013
H.S.C. - undefined
University of Mumbai
02.2010
S.S.C. - undefined
University of Mumbai
03.2008
Skills
Staff development
Innovation management
Employee engagement
Staff evaluations
Training and mentoring
Interests
Reading Books, Listening music
ADDITIONAL QUALIFICATION
- Basic Computer Knowledge
- Tally 9
Disclaimer
Date: Place: Mumbai
(Ruhina Khan)
Timeline
Center head
NIVA BUPA HEALTH INSURANCE
05.2021 - 05.2023
Recruitment Development Manager
KOTAK LIFE INSURANCE
09.2018 - 05.2021
ACQUISATION MANAGER
INDUSIND BANK
08.2017 - 05.2018
Tele Sales Executive
HBL GLOBAL PVT LTD
06.2014 - 06.2016
H.S.C. - undefined
University of Mumbai
S.S.C. - undefined
University of Mumbai
B.COM -
University of Mumbai