Ruku Mena
Process Coordinator
Gurgaon,HR
Summary
Detail-oriented and proactive professional with 2+ years of experience in Operations, Process Coordination, Client Relationship Management, and Digital Marketing support. Skilled in client onboarding, backend operations, sales data tracking, and SEO. Strong analytical background with proficiency in Google Analytics, Search Console, and CRM tools, complemented by academic excellence with a Post-Graduation in Science. Currently based in Sushant Lok 1, Gurgaon.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Process Coordinator
Bonhoeffer Machines
08.2024 - 09.2025
- - Coordinated with LATIN clients for data collection, order follow-ups, and resolving spare parts & agricultural machinery complaints.
- - Managed backend operations using Flow Monitoring Sheet (FMS), Google Sheets, and Excel for data accuracy.
- - Maintained and tracked India sales data, ensuring timely updates and reporting to management.
- - Supported the Digital Marketing team:
- Monitored & reported daily website traffic via Google Analytics; prepared PPT reports for leadership.
- Used Google Search Console for indexing, profile creation, and SEO monitoring.
- Conducted keyword research (primary & secondary), on-page/off-page SEO, backlinks, tagging, and social bookmarking.
- Supervised SEO interns for backlink tasks and guided India Sales Intern for data accuracy.
Operations Intern
DotPe
08.2023 - 08.2024
- - Handled client relationship management, onboarding, training, and data management.
- - Managed POS operations on the Rista App.
- - Worked on Zoho CRM dashboard for client tracking and reporting.
- - Resolved client issues through ticketing system, ensuring timely closure and customer satisfaction.
- - Maintained accurate client interaction & transaction records.
Education
M.Sc. - Post Graduation in Science
Doon PG College, Garhwal University
Dehradun, India01-2021
Skills
- - Operations & Process Management: FMS, Client Coordination, Ticketing System, POS (Rista)
- - Digital Marketing: Google Analytics, Google Search Console, SEO (On-page/Off-page), Backlinks, Keyword Research, Tagging
- - Data Handling: Google Sheets, Excel (Basic), Sales Data Tracking & Reporting
- - CRM Tools: Zoho, Dashboard Management
- - Client Relationship Management: LATAM Clients, India Sales Data, Onboarding & Training
Timeline
Process Coordinator
Bonhoeffer Machines
08.2024 - 09.2025
Operations Intern
DotPe
08.2023 - 08.2024
M.Sc. - Post Graduation in Science
Doon PG College, Garhwal University
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