Rupal Mishra
Bhopal
Summary
A dedicated person with good communication and management skills, looking forward to work for a renowned firm to further improve upon my skills & knowledge in addition to achieving organizational goals & objectives.
Overview
6
6
years of professional experience
Work History
Executive-Operations
Startek
Lucknow
03.2022 - Current
- Provided assistance to delivery agents for a smooth order delivery on time.
- DA raise pre, post or in between deliveries issues ticket, proceed with RCA and provide the resolution by using multiple databases and different tools to help DAs make a decision.
- Connect with merchant to know about their issues and convey DA's issue, also make conference call between merchant and DA to get the concern solve.
- Communicate with sales POC, last-mile team, warehouse team and also on official whatsapp group to identify and solve daily operations issues.
Guest Relationship Executive
FLIPSIDE
Bhopal
05.2020 - 08.2020
- Accountable for resolving customer queries - may it be any enquiry related to events or place & time availability etc
- Communicating with customer, taking their feedbacks & grievances handling
- Also engaged in handling the content & updates being posted on company's digital media pages.
Room Service Order Taker(RSOT), F&B Section
HOTEL KANHAS'S PALM SPRINGS
Bhopal
07.2019 - 12.2019
- Proper and timely management of Food & Beverage supplies
- Customer Management - Customer Engagement, Monitoring orders along with ensuring 100% Customer Satisfaction
- Trying & Achieving working efficiency during the peak hours
- Customer feedback about the food quality, taste & service provided.
Front Desk Executive
RUDRA IAS COACHING INSTITUTE
Bhopal
06.2018 - 08.2018
- Providing all the necessary details relevant to the courses available with the institute to students or other concerned users
- Accountable for maintaining all key documents from student applications, regular exam papers, keeping their attendance & fee records
- Responsible for managing daily activities, scheduling meetings & appointments, addressing the class requirements to ensure smooth operation.
Summer Internship
Patrika (Newspaper Publication)
Bhopal
04.2018 - 04.2018
- Company brief - History , organizational structure , working depts
- Their roles & responsibilities
- Entire process flow followed in newspaper printing
- Also got to know the basic working, related records etc of the accounts department
- Market survey for the customer feedback on the product.
Education
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
Mumbai01-2024
Bachelor in Commerce -
Barkatulla University
05.2018
Senior Secondary -
CBSE
05.2015
Higher Secondary -
CBSE
05.2013
Post Graduate Diploma in Aviation, Hospitality, Travel & Customer Services -
Frankfinn Institute
Certification course in MS Office ( working proficiency in MS Excel , Microsoft Word and Power Point Presentation ) -
Skills
- Teamwork
- Multitasking
- Verbal & Written communication
- Ready to learn & adapt
- Maintaining optimistic & motivating attitude
- Ability to deliver results under pressure situations
- Leadership
Languages
- Hindi
- English
Extracurricular Activities
Actively involved in learning and mentoring new and creative ideas in making art & craft Organized multiple events in college Active Participant in various functions at school and college. Won many prizes in various dancing and drawing competition at city level.
Hobbies and Interests
- Designing & Drawing
- Dancing
- Swimming
- Travelling & exploring places.
- Interacting with people.
Timeline
Executive-Operations
Startek
03.2022 - Current
Guest Relationship Executive
FLIPSIDE
05.2020 - 08.2020
Room Service Order Taker(RSOT), F&B Section
HOTEL KANHAS'S PALM SPRINGS
07.2019 - 12.2019
Front Desk Executive
RUDRA IAS COACHING INSTITUTE
06.2018 - 08.2018
Summer Internship
Patrika (Newspaper Publication)
04.2018 - 04.2018
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
Bachelor in Commerce -
Barkatulla University
Senior Secondary -
CBSE
Higher Secondary -
CBSE
Post Graduate Diploma in Aviation, Hospitality, Travel & Customer Services -
Frankfinn Institute
Certification course in MS Office ( working proficiency in MS Excel , Microsoft Word and Power Point Presentation ) -
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