Rupali Juneja
Mumbai
Summary
Experienced IT professional with over 19+ years of experience with history of meeting company goals (revenue target of $1000M, Gross Margin of 50%, Managing team of around 220+) utilizing consistent and organized practices. Flexible and adaptable to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Delivery Cluster Head
Tata Consultancy Services
Mumbai
04.2022 - Current
- Operation Excellence - Revenue Targets (Minimum of 8-10% growth Q-on-Q, yearly $1000M Revenue Target, Gross Margin 50%)
- Drove operational improvements which resulted in savings and improved profit margins.
- People Management (Managed team of 200+ associates) - Motivation, Aspiration, Retention
- Analyzed projects and data to identify opportunities for improvement.
Program Manager
Tata Consultancy Services
Mumbai
01.2020 - 03.2022
- Managed multiple strategic projects with numerous sub-projects ($250M revenue) or workstreams (Life Science and Health care domain), and team of 60+ associates.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Built teams to address project goals and objectives for multiple projects.
- Collaborated with leadership to set priorities based on business needs, resource capacity and risk exposure.
- Provided program management expertise in agile methods, practices and execution.
Competency Development Manager
Tata Consultancy Services
Mumbai
08.2016 - 12.2019
- Coordinated technical training and personal development classes for staff members for Aerospace Domain (IT).
- 100% compliance and governance of internal parameters by ensuring everyone attained the mandatory trainings and company targets
- Additionally took up the role of Strategic Resource Manager
- Created domain courses by aligning with cross functional teams and coordinated with required stakeholders to ensure the vertical courses were in place.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Directed training programs and development paths for managers and supervisors.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Program Test Manager
Tata Consultancy Services
Mumabai
08.2012 - 10.2015
- Managed a 100+ team size, Gross Margin of 75%
- Met tight deadlines to satisfy client demands and project timelines.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Worked with customers to understand needs and provide excellent service.
- Collaborated with team members and Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed validation master plans, process flow diagrams and standard operating procedures.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
Transition Manager
Tata Consultancy Services
Mumbai
04.2012 - 07.2012
- Designed processes and systems supporting business needs before, during and after transitions for an Australian bank who was outsourcing for the first time.
- Managed internal and external client-facing relationships through transitional periods.
- Identified impacted parties, business partners and resources required for planned changes.
- Updated customers and senior leaders on progress and roadblocks.
- Partnered with business teams to understand needs and mitigate potential problems.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Release Manager
Tata Consultancy Services
Mumbai
04.2010 - 03.2011
- Coordinated scheduled releases and updates.
- Collaborated with project developers, quality assurance team members and business analysts.
- Oversaw deployment of operating system patches, security improvements and hardware compatibility updates.
- Planned and orchestrated end-to-end processes
- Responded to emergent issues in production releases to quickly iterate and remediate weaknesses in subsequent releases.
- Interacted with quality management personnel to address customer issues with software defects, designing optimal resolution plans to maintain customer satisfaction.
- Managed simultaneous and multiple releases across various platforms and within diverse portfolios.
- Managed release validation through development, testing and production phases.
Project Manager Team Leader
Tata Consultancy Services
Mumbai
10.2007 - 03.2010
- Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle, as Onshore co-ordinator.
- Completed assignments ahead of deadline.
- Worked with team of 15 professionals focused on meeting new development project needs.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Mainframe Developer
Tata Consultancy Services
Mumbai
10.2005 - 07.2007
- Collaborated with business lines to understand business requirements and participate in development for SDLC documentation.
- Monitored code and overall application to drive seamless performance.
- Identified opportunities to modify software to avoid future problems and promote continuous improvement.
- Designed, developed, modified and debugged programs.
- Wrote code on Mainframe platform using COBOL, CICS, JCL, DB2.
Lead Mainframe Developer
Patni Computer System
Mumbai
05.2003 - 09.2005
- Developed Mainframe programs using programming languages such as COBOL, CICS, JCL and DB2.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared variety of different written communications, reports and documents.
- Increased customer satisfaction by resolving issues.
Education
Bachelor of Computer Applications - Software
Guru Gobind Singh College
Chandigarh 06.1998 - 04.2001
Masters Program in Information Technology - Software
Symbiosis Centre For Information Technology
Pune 06.2001 - 04.2003
Skills
Delivery Management
undefinedAdditional Information
Along side my professional work at TCS, I am also a Diversity & Inclusion Mentor within the Organization.
WILL Mentee
WILL Mentee is an excellent Leadership Program for all "Woman Leaders" who are working or getting inspired to take up the leadership roles. It encourages Woman Leaders on how to reach and be part of board of directors. This platform helped us meet and talk to many Industry leaders from different sectors.
Certification
Professional Scrum Master (PSM1)
Domain
- Banking Domain
- Manufacturing Domain
- Life Science and Health Care
Timeline
Delivery Cluster Head
Tata Consultancy Services
04.2022 - Current
Program Manager
Tata Consultancy Services
01.2020 - 03.2022
Competency Development Manager
Tata Consultancy Services
08.2016 - 12.2019
Program Test Manager
Tata Consultancy Services
08.2012 - 10.2015
Transition Manager
Tata Consultancy Services
04.2012 - 07.2012
Release Manager
Tata Consultancy Services
04.2010 - 03.2011
Project Manager Team Leader
Tata Consultancy Services
10.2007 - 03.2010
Mainframe Developer
Tata Consultancy Services
10.2005 - 07.2007
Lead Mainframe Developer
Patni Computer System
05.2003 - 09.2005
Masters Program in Information Technology - Software
Symbiosis Centre For Information Technology
06.2001 - 04.2003
Bachelor of Computer Applications - Software
Guru Gobind Singh College
06.1998 - 04.2001
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