Anshuman Kumar
Delivery Head
Greater Noida
Summary
Accomplished Delivery Head with a proven track record at TCSL, enhancing operational excellence and customer satisfaction through strategic leadership and relationship management. Skilled in delivery management and stakeholder engagement, I've led transformative projects, achieving significant efficiencies. My approach combines financial acumen with a focus on people management, driving performance and fostering high-performing teams. Wide domain experience of 26 years in TTH vertical spanning Airlines, Shipping, Hospitality, Logistics, Cruises and Railroad.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Delivery Head / Delivery Partner
TCSL
01.2019 - Current
- Responsible for overall delivery and P&L for a cluster of accounts/relationships with 60 Mn+ and 1000+ HC in the TTH vertical.
- Accountable for operational parameters, including financials, against committed targets.
- Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
- Review deal strategy, pricing, and margins to ensure value proposition and competitive bid.
- Collaborated with sales teams to ensure a smooth handover of projects from pre-sales to the delivery phase.
- Led cross-functional teams for successful project completion within deadlines and budget constraints.
- Managed large, transformative initiatives impacting multiple delivery channels.
- Built a high-performing team through effective recruitment strategies tailored specifically towards attracting top talent within the field.
- Reduced operational costs through strategic resource allocation and process optimization.
- Enhanced customer satisfaction with timely deliveries, clear communication, and proactive issue resolution.
- Conducted regular reviews of ongoing projects to identify potential risks and implement mitigation strategies accordingly.
- Improved delivery efficiency by streamlining processes and implementing best practices.
Client Engagement Manager/ Client Partner
TCSL
01.2014 - 12.2018
- Responsible for relationship management with customers.
- Partner with our customers to understand their business strategy and needs.
- Identified new business opportunities through proactive networking and relationship-building activities.
- Participate in and drive formal project operational, tactical, and governance meetings with the customer.
- Establish and negotiate contractual terms in discussion with required stakeholders.
- Responsible for building necessary teams to support project delivery.
Program Manager - Pre-sales and Transition
TCSL
01.2012 - 12.2013
- Boosted client satisfaction rates through tailored proposals that addressed specific needs and requirements of each prospective client.
- Responsible for delivery in different stages of the sales cycle: RFP response, RFP Defense, Due Diligence, Customer Visit, and contract negotiation.
- Responsible for transition planning and establishing the process standards.
- Enhanced collaboration among teams for improved bid quality through regular communication and status updates.
- Developed engaging presentations showcasing company capabilities that clearly demonstrated value proposition to potential clients during meetings or site visits.
- Improved proposal content quality by establishing a dedicated review team to provide constructive feedback on drafts.
- Provided useful insights from past projects experience which helped in designing more compelling offers for prospective clients.
Program / Delivery Manager
TCSL
04.2004 - 12.2011
- Involved in various roles such as Techical Lead, Architect, Project Manager, Program and Delivery Manager
- Developed a culture of collaboration across all departments involved in the planning and execution of major programs ensuring optimal utilization of resources.
- Spearheaded change management efforts related to new technology implementation and process improvements, positively impacting overall efficiency.
- Ensured seamless communication among team members, clients, and external partners for proactive issue resolution and process improvement.
- Focused on continuous improvement initiatives aimed at enhancing overall service levels provided by the Program Delivery Manager role across all projects managed within this function.
- Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
Project Leader
HCL Technologies
01.2003 - 04.2004
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Responsible for all phases of project implementation - requirement analysis, design, development, testing, and implementation.
- Managed team meetings and discussed project's goals and objectives.
- Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.
- Managed scope changes effectively, minimizing potential disruptions to timelines or budgets while still meeting client expectations.
- Established strong relationships with clients, fostering trust and open communication throughout the entire project lifecycle.
Developer/ Technical Lead
Tata Infotech Limited
07.1998 - 01.2003
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Debugged complex software issues, leading to a more stable product release.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
Education
Bachelor of Engineering -
Birla Institute of Technology
Mesra, Ranchi 07.1994 - 06.1998
Skills
Delivery Management
Relationship Management
TTH Domain
People Management
Operational Excellence
Customer Focus
Financial Acumen
Program Management
Stakeholder Management
Sales Support
Performance Appraisal
Timeline
Delivery Head / Delivery Partner
TCSL
01.2019 - Current
Client Engagement Manager/ Client Partner
TCSL
01.2014 - 12.2018
Program Manager - Pre-sales and Transition
TCSL
01.2012 - 12.2013
Program / Delivery Manager
TCSL
04.2004 - 12.2011
Project Leader
HCL Technologies
01.2003 - 04.2004
Developer/ Technical Lead
Tata Infotech Limited
07.1998 - 01.2003
Bachelor of Engineering -
Birla Institute of Technology
07.1994 - 06.1998
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