Rupan Verma

Develop and implements WalkMe digital adoption solutions across enterprise applications.

• Work with clients and stakeholders to collect requirements and turn business needs into scalable WalkMe solutions.
• Builds smart walk-throughs, SmartTips, launchers, shoutouts, resources, surveys, and ActionBots to support user adoption and productivity.
• Runs discovery workshops and process assessments to find adoption opportunities and user pain points.
• Prepares solution designs, implementation strategies, and deployment plans for client projects.
• Configures and maintains WalkMe content across enterprise applications, including SAP, Salesforce, and custom platforms.
• Tests and validate solutions to support quality and reliable performance.
• Reviews WalkMe Insights data and user behavior metrics to support continuous improvement efforts.
• Delivers client demonstrations, user training sessions, and knowledge-transfer workshops.
• Partners with project managers, business analysts, and technical teams to support successful project delivery.
• Provides post-implementation support and strategic consultation to improve digital adoption and business value.

Supported projects using different enterprise applications.

• SAP S4HANA Web versions( Workzone, Fiori)
• SAP S4HANA GUI
• SAP SuccessFactors
• Oracle JD Edwards

Completed certifications to enhance digital adoption expertise.

Certified WalKMe Builder-Level 1

Certified WalKMe Builder-Level 2

Certified Project Lead-Level 1

• Developed content for Salesforce Admin and Developer module training sessions.
• Supported online and in-house training delivery, enhancing learner engagement and retention.
• Managed mandatory training across organization, ensuring compliance with regulations and organizational standards.
• Provided mentorship to junior trainers to enhance their skills and effectiveness.
• Facilitated communication and support for the organization's finishing school activities, promoting career readiness among participants.
• Conducted interviews for candidates selected for organization placement.
• Updated and maintained LMS records.

• Coordinated technical training and personal development classes, ensuring alignment with staff development needs.
• Facilitated training sessions on technical and non-technical subjects.
• Evaluated training program success and recommended enhancements to upper management to improve effectiveness.
• Created in-depth training manual for all employees.
• Selected and assigned instructors to conduct specific training programs.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and management to enterprise targets.
• Communicated learning and performance objectives, schedules, and assessments to upper management to ensure transparency and alignment.
• Developed departmental systems and procedures to better align workflow processes.

• Delivered training on manual and automation testing tools, including Selenium and QTP, to enhance skill development.
• Developed training content aligned with industry standards and expectations to ensure relevance and applicability.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Prepared students for industry roles while coordinating placement opportunities, leading to successful job placements.
• Performed Testing on various in house projects like BMS-BTES Management System

• Delivered training on functional and non-functional modules to ensure comprehensive understanding.
• Conducted training sessions on Microsoft ERP - Navision to enhance user proficiency.
• Prepared 20 students for organizational roles through targeted training initiatives.
• Applied C-Side scripting skills to enhance software functionality.

• Developing detailed test plans and test cases based on the requirements.
• Executing test cases and analyzing the results to identify defects.
• Documented and reported defects to the development team to facilitate timely resolutions.
• Working with the development team to resolve software issues.
• Ensured software adherence to quality standards and best practices for optimal performance.
• Participated in review meetings to provide feedback on software and testing process, enhancing overall quality.
• Reviewing and analyzing system specifications to understand the software requirements.