Rupashri Gayan
Project Manager
Bengaluru
Summary
Results-driven Project Coordinator with over 10 years of experience in IT infrastructure, project management, and process optimization. Adept at coordinating large-scale deployments, stakeholder management, and risk mitigation, ensuring seamless execution of high-impact projects. Proficient in ITIL and PRINCE2 methodologies, leveraging Agile and Scrum frameworks to enhance project efficiency and delivery. Skilled in IT Service Management (ITSM), vendor coordination, and compliance adherence, with a proven track record of delivering projects on time and within scope.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Project Manager
Wells Fargo
06.2020 - Current
- Managed project coordination for 1000+ ATMs, ensuring seamless execution, resource allocation, and timely task completion
- Developed project timelines, breaking tasks into actionable steps while aligning with scope, schedule, and budget, improving project turnaround time by 20%
- Facilitated collaboration between internal teams and external stakeholders, managing 15+ vendor relationships while partnering with Project Managers to define scope, requirements, and objectives for seamless execution
- Created and maintained project documentation to support existing and new processes, reducing documentation errors by 30%
- Identified and resolved project blockers, reducing project delays by 25%
- Worked closely with the Scrum Master to align deliverables with business goals using Agile methodologies, increasing sprint efficiency by 15%
- Managed 100 change requests annually, supporting schedule planning in line with project work scope
- Ensured compliance with industry standards and best practices through quality assurance tests, achieving a 98% success rate in QA assessments
- Successfully delivered 100+ projects on schedule, maintaining high efficiency and quality
- Awarded 'Best Employee of the Quarter' (2023) for outstanding contributions to project execution
- Awarded best team among Network Teams for completing highly valued project on time without any errors
- Led initiatives that improved project tracking and documentation efficiency by 40%, streamlining processes and reducing manual effort
Project Coordinator
CGI
12.2014 - 06.2020
- Managed scheduling and execution of 2,000+ server build/rebuild, decommission, and transition-to-operations activities, ensuring 100% on-time delivery
- Conducted 50+ gap analyses, identifying process inefficiencies and recommending improvements
- Proactively escalated and resolved critical issues, achieving a 90%+ resolution rate within SLA
- Assisted project managers in executing implementation plans, optimizing project workflows
- Produced management reports for data-driven decision-making and performance tracking
- Monitored and tracked action items, ensuring 95%+ task completion within deadlines
- Coordinated with offshore delivery teams and external vendors to execute critical maintenance activities
- Successfully delivered 100% of projects on schedule, enhancing operational efficiency and client satisfaction
- Led the delivery of 2,000+ servers, improving infrastructure capabilities and business continuity
- Awarded 'Corona Award' for excellence in project execution and coordination
- Received multiple client and leadership accolades for outstanding stakeholder management
IT Analyst
STS Infotechnologies (Cameo Global)
08.2013 - 12.2014
- Provided technical support for Microsoft Office Suite, Windows OS, and Outlook email accounts, troubleshooting 150+ application and account issues per month
- Installed and configured Microsoft Office and email accounts for 300+ users across multiple platforms
- Managed WebEx setup and troubleshooting for 80+ users monthly on desktop and mobile devices
- Diagnosed and resolved send/receive email issues, ensuring seamless functionality for 700+ users
- Delivered MAC system support, including VMware installation, configuration, and troubleshooting, reducing issue resolution time by 25%
- Trained and mentored 30+ agents on WebEx functionality, improving resolution efficiency
- Managed VIP client escalations, ensuring 98% resolution within SLA and providing premium customer service
- Awarded 'Best Employee of the Quarter' for exceptional performance and technical expertise
- Promoted to Floor Supervisor, leading a team of 15+ support representatives to enhance service delivery
Education
MBA - Project Management
Alliance University
04.2001 -
Bachelor of Engineering (B.E.) - Electronics & Communication Engineering (ECE)
Sambhram Institute of Technology
04.2001 -
Skills
- IT Infrastructure Project Management & Coordination
- Project Planning
- IT Service Management (ITSM)
- Change Management Processes
- Agile & Scrum Frameworks
- Vendor & Stakeholder Management
Certification
ITIL Foundation, 01/01/17, Strong understanding of IT Service Management (ITSM) best practices, ensuring efficient service delivery and process optimization.
Timeline
Project Manager
Wells Fargo
06.2020 - Current
Project Coordinator
CGI
12.2014 - 06.2020
IT Analyst
STS Infotechnologies (Cameo Global)
08.2013 - 12.2014
MBA - Project Management
Alliance University
04.2001 -
Bachelor of Engineering (B.E.) - Electronics & Communication Engineering (ECE)
Sambhram Institute of Technology
04.2001 -
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