Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Rupesh Agrawal

Rupesh Agrawal

Pune

Summary

A highly competent Project Manager/Product Owner with over 15 years of technical industry experience, specializing in HR Systems (HRSD ServiceNow, SAP HR, HRIS, HRMS/ATS tool Oracle Taleo, Fusion, HCM) and banking, telecommunication projects, possessing strengths in strategic analysis, project management, human resource management, and a commitment to quality service delivery.

Recent experience as a strategic and solutions-driven Product Owner with over 5 years of experience specializing in ServiceNow’s HRSD suite, delivering scalable enterprise HR solutions. Proven expertise in managing full product lifecycles, upgrades, aligning stakeholder requirements, and enhancing employee experience through automation and workflow optimization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

HR Project Manager / Product Owner

UBS BSC India Limited
Pune
07.2019 - Current

As HR Project Manager / Product Owner, I am part of the HR Product Life Cycle team. Our team is accountable for driving the successful end-to-end delivery of various projects (HR Case Management, Employee Experience, HR Portal and various Automation) and initiatives related to HR. We lead projects that are large scale system enhancements and have responsibility to define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

  • Led end-to-end ownership of the HRSD product on the ServiceNow platform, including Case Management, Knowledge Management, and Employee Center.
  • Collaborated with HR, IT and business stakeholders to define product vision and translate business needs into actionable user stories
  • Managed product backlog and prioritized enhancements, defects and features for sprint delivery in Agile/Scrum environments
  • Partnered with ServiceNow developers to design and implement scalable workflows and lifecycle event automation (onboarding, offboarding, etc.)
  • Coordinated UAT with HR teams and ensured successful go-live with minimum disruption
  • Drove continuous improvement initiatives, reducing HR case handling time by 30% and increasing self-service usage by 80%

Senior Manager

Vodafone India Service Private Ltd
Pune
06.2012 - 07.2019

IT Delivery / Project Manager – HRIS, SAP HR, SuccessFactors, and Taleo part of the VSSI-AD HR Project Management team to build the in-house capability and enhance the niche skill by leveraging considerable experience in recruitment and the Oracle HCM space.

In current role, as IT Delivery / Project Manager primary responsibility is to take Project ownership in the role of Project Manager supporting large, complex, multiple projects, multiple solution engagements within SAP HR & Oracle Taleo module.

Responsibilities:

  • Responsible for developing and maintaining project plan, schedule, communication plan, status reports
  • Monitor day-to-day activities of the project team and ensure work is progressing as planned. Work with project team and actively be involved in the work
  • Manage schedules, budgets, and overall project organization to ensure requirements and project deliverables dates are clearly communicated, understood and executed.
  • Effectively and efficiently plan and prioritize all deliverables and resources working across project(s) based on scope of work and project goals
  • Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance
  • Expertise in setting up and managing high performing development team and delivery of Taleo across multi Vodafone Operating companies.
  • Expertise in Oracle TALEO including Recruitment and On-Boarding.
  • Requirement Gathering, Solution Mapping, development, Testing and implementation in Oracle TALEO ERP products
  • Define business flow and create presentations for various Taleo modules.
  • Creation of VIA (Solution), Design Documents, PTC Scripts and User Manuals or Documentation.
  • Configuration, development, testing and implementation (Testing zone and Staging)
  • Provide training and doubt clearing sessions on Taleo modules- Recruiting, Career Section, OBI Reports, and On-boarding to Business user.

Education

Bachelor of Engineering - Information Technology

College of Hitech Engineering
Pune
05-2024

Skills

Technical skills

  • Platforms: ServiceNow HRSD, Employee Center, Taleo, SAP HR, Oracle Fusion
  • HRSD modules (case management, employee center, lifecycle events)
  • Tools: GitLab, Confluence, MS Teams, Power BI

Other skills

  • Project management
  • Stakeholder management and UX focus
  • Roadmap planning and prioritization
  • ServiceNow platform governance
  • Business analysis
  • Software development
  • Agile methodologies
  • HRIS implementation
  • User acceptance testing

Certification

  • PRINCE2® Foundation and Practitioner Certified
  • PSPO I® Professional Scrum Product OwnerTM Level I Scrum.org
  • Training completed to achieve Certified ServiceNow System Administrator

Accomplishments

Received Star Award from Vodafone UK – Director HR in April 2018 for deployment of .COM New Career website deployment

Twice Awarded as Manager of the Month for Best performance in the year 2008 (February & December).

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

HR Project Manager / Product Owner

UBS BSC India Limited
07.2019 - Current

Senior Manager

Vodafone India Service Private Ltd
06.2012 - 07.2019

Bachelor of Engineering - Information Technology

College of Hitech Engineering
Rupesh Agrawal