RUPESH KUMAR
Learning and Development Specialist
GURGAN
Summary
Dynamic Learning and Development Specialist with a proven track record at Globiva Services PVT.LTD, enhancing staff skills through innovative training programs and strong external partnerships. Excelled in creating engaging workshops and conducting thorough needs assessments, significantly improving knowledge retention and employee relations. Skilled in diversity and inclusion, with exceptional interpersonal and problem-solving abilities. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
4
4
years of professional experience
Work History
Learning and Development Specialist
Globiva Services PVT.LTD
12.2022 - Current
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
Technical Support Representative
Yoga Sri Info Tech PVT.LTD
02.2020 - 02.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Bachelor of Arts - English Honors
Indra Gandhi National Open University
Gurgaon, India 04.2001 -
High School Diploma -
RMSBS
Chapra, India 04.2001 -
Skills
Career Development
Onboarding Programs
Training delivery
Soft skills training
Employee Relations
Excellent Communication
Self Motivation
Leadership Development
Problem-solving aptitude
Public Speaking
Professionalism
Interpersonal Skills
Human Resources
Training material development
Training Program Design
Role Playing
Training Program Development
Needs Assessment
Problem-Solving
Timeline
Learning and Development Specialist
Globiva Services PVT.LTD
12.2022 - Current
Technical Support Representative
Yoga Sri Info Tech PVT.LTD
02.2020 - 02.2022
Bachelor of Arts - English Honors
Indra Gandhi National Open University
04.2001 -
High School Diploma -
RMSBS
04.2001 -