Rupesh Kumar
Bengaluru
Summary
PMP-aligned Project Manager and ITIL-focused Critical Incident Manager with over 8 years of experience in major incident, change, and service delivery management. Proven expertise in enterprise monitoring, application operations, and process improvement, including large-scale monitoring tool migration from IBM Tivoli Monitoring (ITM) to Zabbix. Strong in stakeholder communication, SLA governance, business continuity planning, and problem management. Recognized for calm decision-making under pressure and delivering operational resilience. Currently pursuing a postgraduate degree in Information Technology. Accomplished Project Manager with expertise in stakeholder engagement, change management, and incident response. Successfully led the migration from IBM Tivoli Monitoring to Zabbix, enhancing monitoring visibility and incident response efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager - Monitoring Tool Migration
Kyndryl
12.2024 - Current
- Managing end-to-end migration from IBM Tivoli Monitoring (ITM) to Zabbix.
- Defined project scope, timelines, milestones, and delivery plans aligned with PMP standards.
- Coordinated infrastructure, application, and operations teams to ensure zero business disruption.
- Led Zabbix configuration, alert migration, legacy monitoring enablement, and ServiceNow integrations.
- Developed dashboards, monitoring policies, documentation, and operational runbooks.
- Improved monitoring visibility, coverage, and incident response efficiency.
Critical Incident Manager
Kyndryl
03.2022 - Current
- Led response for high-severity incidents coordinating technical teams and stakeholders.
- Assessed incident impact and initiated mitigation actions for rapid service restoration.
- Allocated resources and made time-sensitive decisions to minimize downtime.
- Provided regular incident communications to stakeholders and leadership.
- Conducted post-incident reviews identifying root causes and improvement actions.
- Guided teams on incident response procedures and change management practices.
Incident & Change Manager
CSS Corp Pvt Ltd
02.2019 - 03.2022
- Led operational initiatives from initiation to closure with defined scope and KT sessions.
- Introduced shift handover reports ensuring continuous customer communication.
- Performed application sanity testing and quality assurance.
- Acted as single point of contact for incident reports, SLA metrics, and dashboards.
- Built strong vendor and stakeholder relationships.
NOC Engineer
Mindtree
10.2015 - 02.2019
- Hands-on experience in IT service desk and incident management.
- Worked on monitoring and ticketing tools including Remedy, MWATCH, SolarWinds, Marvel, RT Tool, and Salesforce.
- Coordinated bridge calls and collaborated with Network, Windows, and Database teams.
- Resolved link-down issues, threshold alerts, query execution, and application performance issues.
Education
MBA / PGDM - Information Technology
ISBM University
01.2025
B.Tech / B.E - Computers
S.S.V.B University
01.2014
Skills
- Problem Solving
- Communication Skills
- Decision Making
- Incident Analysis & Prioritization
- Stress Management
- Documentation & Collaboration
- Stakeholder Engagement
- Change Management
- Problem Management
- Project Management
- Root Cause Analysis
Certification
- PMP - Project Management Professional
- ITIL 4 Foundation - An Introduction to ITIL 4
- CCNA
- CEH
- CHFI
Personal Information
Title: Critical Incident Manager / Project Manager
Projects
IT IMS, 183 Days Zabbix - Enterprise Monitoring Tool Migration
Languages
- Tamil
- Telugu
- English
- Tamil
- Telugu
Experience Years
8
Timeline
Project Manager - Monitoring Tool Migration
Kyndryl
12.2024 - Current
Critical Incident Manager
Kyndryl
03.2022 - Current
Incident & Change Manager
CSS Corp Pvt Ltd
02.2019 - 03.2022
NOC Engineer
Mindtree
10.2015 - 02.2019
MBA / PGDM - Information Technology
ISBM University
B.Tech / B.E - Computers
S.S.V.B University