RUPESH KUMAR SINGH
Pune
Summary
Production Support Engineer with five years of experience in ensuring smooth operations and maintenance of production environments. Skilled in Control-M job scheduling, SQL database management, UNIX administration, and ITIL-based incident management. Experienced in troubleshooting system issues, monitoring job executions, ensuring SLA adherence, and collaborating with cross-functional teams to enhance system performance and reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Production Support Engineer
CHOLAMANDALAM INVESTMENT & FINANCE CO LTD
10.2024 - Current
- Monitored and managed batch jobs using Control-M, ensuring smooth execution and troubleshooting failures.
- Provided L1/L2 production support, identifying and resolving incidents in compliance with SLAs.
- Executed SQL queries for data extraction, reporting, and database-related issue resolution.
- Performed system health checks, log analysis, and performance tuning on UNIX-based servers.
Production Support Engineer
INDOSTAR CAPITAL FINANCE LTD
07.2023 - 10.2024
- Provided end-to-end product support for applications, resolving critical incidents in a Unix environment and performing root cause analysis to prevent recurrence.
- Utilized SQL and Unix commands to perform routine maintenance, troubleshoot issues, and ensure system health.
- Managed incident tickets and escalations through ServiceNow, improving response time and incident resolution metrics.
- Scheduled and monitored batch processes using Control-M, optimizing job workflows for business operations.
- Collaborated with cross-functional teams to deploy fixes and enhancements, ensuring minimal impact to end users and maintaining SLA compliance.
Production Support Engineer
BAJAJ ALLIANZ LIFE INSURANCE CO LTD
10.2022 - 07.2023
- Provided L1/L2 production support, identifying and resolving incidents in compliance with SLAs.
- Executed SQL queries for data extraction, reporting, and database-related issue resolution.
- Scheduled and monitored batch processes using Control-M, optimizing job workflows for business operations.
- Collaborated with cross-functional teams to deploy fixes and enhancements, ensuring minimal impact to end users and maintaining SLA compliance.
Production support Engineer
SHRIRAM FINANCE LTD
08.2020 - 10.2022
- Provided L1/L2 production support, identifying and resolving incidents in compliance with SLAs.
- Executed SQL queries for data extraction, reporting, and database-related issue resolution.
- Scheduled and monitored batch processes using Control-M, optimizing job workflows for business operations.
- Collaborated with cross-functional teams to deploy fixes and enhancements, ensuring minimal impact to end users and maintaining SLA compliance.
Branch Manager
SHRIRAM FINANCE LTD
08.2017 - 08.2020
- Spearhead branch operations through advanced technology platforms, including ZIVA and UNO, ensuring seamless lending processes and enhanced customer service.
Assistant Manager
SHRIRAM FINANCE LTD
06.2015 - 07.2017
- Implemented HRMS for attendance tracking and assisted the operational team.
- In recruitment, fostering a high-performance culture aligned with company objectives.
Education
B.Tech/B.E. - Electronics/Telecommunication
West Bengal University of Technology (WBUT)
Kolkata01.2014
12th - Science
PVSS DAV PUBLIC SCHOOL
Koderma01.2009
10th - All Subject
PVSS DAV PUBLIC SCHOOL
Koderma01.2007
Skills
- Database: Oracle 10g, 11g, 12c, 21c
- Tools: SQL, ServiceNow, Control-M
- Primary skills: SQL, PL/SQL, UNIX, ServiceNow, Control-M
Putty, WinSCP, Beyond Compare, GIT, and Bitbucket
Certification
- ITIL Foundation certification
- Sql and Unix with Control M
Languages
English, Hindi
Hobbies and Interests
Photography, Exploring New Places
Timeline
Production Support Engineer
CHOLAMANDALAM INVESTMENT & FINANCE CO LTD
10.2024 - Current
Production Support Engineer
INDOSTAR CAPITAL FINANCE LTD
07.2023 - 10.2024
Production Support Engineer
BAJAJ ALLIANZ LIFE INSURANCE CO LTD
10.2022 - 07.2023
Production support Engineer
SHRIRAM FINANCE LTD
08.2020 - 10.2022
Branch Manager
SHRIRAM FINANCE LTD
08.2017 - 08.2020
Assistant Manager
SHRIRAM FINANCE LTD
06.2015 - 07.2017
B.Tech/B.E. - Electronics/Telecommunication
West Bengal University of Technology (WBUT)
12th - Science
PVSS DAV PUBLIC SCHOOL
10th - All Subject
PVSS DAV PUBLIC SCHOOL
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