Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MANIKANT DUBEY

MANIKANT DUBEY

Application Support Engineer
Ghaziabad,UP

Summary

Highly Dedicated Product Support Engineer with 4 years of expertise in SQL, Unix commands, and Control-M. Adept at troubleshooting and resolving complex technical issues in a production environment. Skilled in database performance monitoring, query execution, and automation. Proficient in job scheduling and monitoring using Control-M. Strong experience with ServiceNow for ticket resolution and SLA compliance.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Application Support Engineer

Linen Software Solution Pvt Ltd
03.2023 - 12.2025
  • Provided L1 and L2 support for SQL databases and Unix-based systems, ensuring high availability and performance.
  • Optimized and automated job scheduling in Control-M, reducing processing time by 30%.
  • Investigated and resolved complex technical issues related to database performance, server slowdowns, and system failures.
  • Utilized Unix commands for log analysis, system monitoring, and troubleshooting critical incidents.
  • Managed and resolved ServiceNow tickets within SLA, ensuring minimal downtime and business impact.

Analyst L1

Bytelearn Edtech Pvt Ltd
12.2021 - 02.2023
  • Provided L1/L2 support for production environments using SQL and Unix.
  • Monitored, scheduled, and resolved Control-M job failures.
  • Executed ad-hoc SQL queries for reporting and issue resolution.
  • Handled ticketing via ServiceNow, adhering to SLA timelines.
  • Diagnosed and resolved issues related to system performance and job execution.
  • Collaborated with development and infrastructure teams for escalated issues.

Quality Assurance

Evelyn Learning System
02.2021 - 10.2021
  • Conducted comprehensive quality checks on content created by authors, ensuring adherence to established standards.
  • Performed audits on final submitted content, generating detailed reports for authors and quality analysts.
  • Collaborated with authors and quality analysts to address any identified issues and improve overall content quality.

SME-Mathematics

Trivium Education Services Pvt Ltd
07.2019 - 01.2021
  • Developed and created plagiarism-free content for online platforms, including Brainly, Bartleby, and Chegg.
  • Demonstrated strong research and writing skills to deliver high-quality educational materials.
  • Worked on the content creation of subjects Mathematics K-12 and Physics K-10.

Education

Bachelor of Technology - Civil Engineering

Galgotias University
Greater Noida, Uttar Pradesh, India

Skills

Oracle 10g, 11g, 12c, 21C

SQL

ServiceNow

Shell Script

PL/SQL

Control-M

Certification

SQL and UNIX Certification- DBS Solution

Timeline

Application Support Engineer

Linen Software Solution Pvt Ltd
03.2023 - 12.2025

Analyst L1

Bytelearn Edtech Pvt Ltd
12.2021 - 02.2023

Quality Assurance

Evelyn Learning System
02.2021 - 10.2021

SME-Mathematics

Trivium Education Services Pvt Ltd
07.2019 - 01.2021

Bachelor of Technology - Civil Engineering

Galgotias University
MANIKANT DUBEYApplication Support Engineer