Summary
Overview
Work History
Education
Skills
Tools And Applications
Awards
Certification
Personal Information
Timeline
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Rupesh Sawant

Rupesh Sawant

Ravet

Summary

Dynamic Operations Manager with a proven track record at Tech Mahindra LTD, excelling in project management and cross-functional collaboration. Spearheaded a business expansion from 7 to over 600 FTEs, delivering automation solutions that saved 22% in human efforts. Specialist in delivering operational excellence, ensuring client satisfaction, in-depth governance, hunt for new/expansion of business owned in global market.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Manager

Tech Mahindra LTD
Pune
09.2014 - Current
  • Managing network infrastructure business worth of multi million pounds spread across globe both onshore & Offshore
  • Complete ownership of business engagements operational at Pune location
  • Gained expertise in networking projects with various global telecom giants by understanding end to end process like (planning, designing, e-recording, commissioning etc)
  • Excellent in cross functional collaboration with system designers, ASG, suppliers, HR, Technical infrastructure group, facilities and logistics
  • Hosting weekly, monthly and quarterly reviews with business partners & senior managers
  • Perform CSAT for all associated clients
  • Execute purchase orders (PO), SOR and WAR as required across all work packages within dedicated engagement
  • Continuously strive to improve operational excellence by training and development programs
  • Validate and submit invoicing to customer
  • Planning and reviewing governance model for overall work packages
  • Liaise with stakeholders and agree fiscal year budget, quarterly deliverable, Timelines, Implementation plan, reviews, and controls
  • Successfully delivered POC for potential business and ramped up team size from 7 to 240 in two years (2017-2019)
  • Transitioned new business 'Chief field engineering' from onshore UK - November '2019
  • Developed one roof dashboards on Power BI platform helping all regional heads to control revenue leakage by 3.5 million pounds
  • Delivered automation solutions and reduced TAT for critical activities by capturing business challenges which scaled up monetary benefits and saved up to 22% of human efforts 2023

Process Lead

Infosys LTD
02.2007 - 09.2014
  • Successfully Managed and led team of 45 associates under Telecom and healthcare sector.
  • Designed & priced for telecom suppliers in Europe region to provide secured services with minimal cost
  • Delivered POC in healthcare sector with team of 19 associates for one of the largest players in US for 2.8 years.
  • Identified challenges within program, analyzed and set best practices that can be followed fully or partially across all LOB's
  • Managed Work allocation, reporting and internal/external performance review
  • Published teams and individuals stack ranking on bulletin boards to bring fair competitive environment
  • Completed Business continuity plan for BTGS at Bangalore DC

Education

MBA - Operations

ICFAI University
04.2012

BSC - Computer Science

Pune University
07.2006

Skills

  • Project Management
  • Process Transition
  • Cross-functional collaboration
  • Client Relations Management
  • Budgeting and Forecasting
  • Agile Methodology
  • Governance Module
  • Audit Compliance

Tools And Applications

  • Piper 16
  • One Siebel
  • COSMOSS
  • Service Now
  • OR/NG WFMT
  • PERS
  • CCI
  • APE

Awards

  • Management Guru, 2022
  • Pat On Back, 2021 (Q3 & Q4)
  • ACE award, 2019
  • Spot award, 2017

Certification

  • APEX and CBIS certification, Tech Mahindra, 2023
  • Attended the PMP program at Tech Mahindra in 2019
  • T300 certification, Infosys, 2009

Personal Information

  • Passport Number: G6586971
  • Date of Birth: 07/11/85

Timeline

Operations Manager

Tech Mahindra LTD
09.2014 - Current

Process Lead

Infosys LTD
02.2007 - 09.2014

MBA - Operations

ICFAI University

BSC - Computer Science

Pune University

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Rupesh Sawant