Rutik Shedge
Mumbai
Summary
Ambitious individual with a passion for learning and creativity. To work and learn in a challenging environment, utilizing my skills and knowledge to best of my abilities with aim of contributing positively to the growth of the organization and my own.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical and Remote Support Engineer
Dev IT private limited (Yes Bank Project)
08.2022 - Current
- Providing technical assistance to pan India
- Addressing users tickets and Troubleshooting and resolving issues related to banking software, hardware,Ms Office and network connectivity
- Configuring and troubleshooting of microsoft outlook 2016/2021 and Office365
- Proficient in handling escalated calls and providing 1st & 2nd level technical support to end-users
- Responsible for responding to bank employees emails and call inquiries and providing related updates via email and phone, remotely
- Ensure issues are resolved without escalating calls
- Updating and following up until the closure of tickets
- In case of any unresolved issue, escalate them through email and ensure users concern are addressing promptly
Training Customer support enigneer
Computer Campus (Yes Bank Project)
12.2021 - 07.2023
- Gained experience, exposure and knowledge of career-specific procedures and systems
- First/second level support for all end user calls
- Troubleshoot and resolved hardware system, complex issues, ensuring minimal downtime and optimal performance
- Resolved issues related MS Office and Office 365, Successfully installed and configured MS Office and Office 365
Education
Bachelor of commerce -
Ramanand Arya D.A.V college, Mumbai university
12th -
HSC Ramanand Arya D.A.V College, Mumbai
11th -
SSC Sahyadri College, Mumbai
PGDM -
welingkar institute of management
06.2024
Skills
- Task prioritization
- Customer service orientation
- Conflict resolution
- Adaptability and flexibility
- Time management
Certification
- Certificate of outstanding performance (Yesbank Project)), B, Jetking Thane
- Diploma in Networking Administration, B, Jetking Thane
Languages
English
Hindi
Marathi (Marāṭhī)
Hobbies and Interests
Playing Football and Cricket
Timeline
Technical and Remote Support Engineer
Dev IT private limited (Yes Bank Project)
08.2022 - Current
Training Customer support enigneer
Computer Campus (Yes Bank Project)
12.2021 - 07.2023
Bachelor of commerce -
Ramanand Arya D.A.V college, Mumbai university
12th -
HSC Ramanand Arya D.A.V College, Mumbai
11th -
SSC Sahyadri College, Mumbai
PGDM -
welingkar institute of management