Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Disclaimer
Timeline
Generic

Rutuparn Kumbre

Pune

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

Ventura India Pvt Ltd (Capita)
05.2023 - 07.2024
  • Provided company information and policies to customers upon inquiry and answered questions on call. Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Increased customer satisfaction levels by ensuring timely delivery of high-quality products and services.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.

Senior Personal Banker

Concentrix Daksh India Pvt Ltd
10.2021 - 05.2023
  • Handle customer inquiries related to banking needs, including raising claims for unauthorized transactions or merchant disputes
  • Educate customers on self-serve options and provide accurate information related to bank accounts and products (credit cards, savings accounts, etc.)

Technical Support Expert

Tom-Tom
04.2019 - 05.2019
  • Provide accurate information to customers regarding their satnav devices and suggested helpful upgrades
  • Assisted customers with placing orders for new satnav devices and raised tickets to relevant teams for device repairs

Education

Ness Wadia College of Commerce (H.S.C)
02.2007

S.S.P.M.S Day School (S.S.C)
03.2005

Skills

  • Team Collaboration
  • Customer Engagement
  • Calm and Professional Under Pressure
  • Complaint Handling
  • Relationship Building
  • Product Sales
  • Sales and Upselling

Languages

English
Marathi
Hindi

Personal Information

  • Mother's Name: Mrs. Meenakshi Nawale
  • Date of Birth: 01/13/1989
  • Gender: Male
  • Nationality: Indian

Disclaimer

I hereby declare that the above-mentioned information is true to the best of my knowledge.

Timeline

Customer Service Executive

Ventura India Pvt Ltd (Capita)
05.2023 - 07.2024

Senior Personal Banker

Concentrix Daksh India Pvt Ltd
10.2021 - 05.2023

Technical Support Expert

Tom-Tom
04.2019 - 05.2019

Ness Wadia College of Commerce (H.S.C)

S.S.P.M.S Day School (S.S.C)
Rutuparn Kumbre