To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Ventura India Pvt Ltd (Capita)
05.2023 - 07.2024
Provided company information and policies to customers upon inquiry and answered questions on call. Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Increased customer satisfaction levels by ensuring timely delivery of high-quality products and services.
Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
Senior Personal Banker
Concentrix Daksh India Pvt Ltd
10.2021 - 05.2023
Handle customer inquiries related to banking needs, including raising claims for unauthorized transactions or merchant disputes
Educate customers on self-serve options and provide accurate information related to bank accounts and products (credit cards, savings accounts, etc.)
Technical Support Expert
Tom-Tom
04.2019 - 05.2019
Provide accurate information to customers regarding their satnav devices and suggested helpful upgrades
Assisted customers with placing orders for new satnav devices and raised tickets to relevant teams for device repairs
Education
Ness Wadia College of Commerce (H.S.C)
02.2007
S.S.P.M.S Day School (S.S.C)
03.2005
Skills
Team Collaboration
Customer Engagement
Calm and Professional Under Pressure
Complaint Handling
Relationship Building
Product Sales
Sales and Upselling
Languages
English
Marathi
Hindi
Personal Information
Mother's Name: Mrs. Meenakshi Nawale
Date of Birth: 01/13/1989
Gender: Male
Nationality: Indian
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge.