Summary
Overview
Work History
Education
Skills
Timeline
Generic

S. ABDULLAH

Madurai

Summary

IT professional with expertise in desktop support, network administration, and system troubleshooting. Proven ability to deliver efficient technical solutions, minimize downtime, and provide excellent end-user support.

Overview

23
23
years of professional experience

Work History

IT Admin – Team Leader (Computer Operator)

Vetri Cinemas, Mattuthavani, Madurai
Mattuthavani
07.2024 - 08.2025
  • Install, configure, and maintain computer hardware, operating systems, and applications.
  • Manage Windows Server installation, configuration, and administration.
  • Troubleshoot and resolve day-to-day IT issues (desktops, laptops, printers, email, software, and network).
  • Perform network cabling and crimping for LAN connectivity.
  • Provide technical support to end-users and ensure minimal downtime.
  • Maintain IT inventory (systems, networking devices, software licenses, etc.).
  • Ensure proper data backup and security measures are in place.
  • Coordinate with vendors for IT-related purchases, AMC, and support.
  • Update and manage the movie schedule on the BookMyShow server to ensure accurate show times and ticketing information.
  • Administer digital signage systems and an LED video wall, including content scheduling and live updates using signage software platforms.
  • Monitor and manage a network of over 200 CCTV cameras using NVR/DVR systems and surveillance infrastructure to ensure 24/7 security operations.
  • Manage and maintain Paytm devices, POS machines, and parking token generating machines, ensuring smooth and uninterrupted operation.
  • Coordinate with vendors and internal teams to ensure smooth delivery and functionality of all technical and digital content asset.
  • Perform regular maintenance and troubleshooting of network printers to ensure reliable performance for operations and staff use.
  • Support various hardware systems, including PCs, display panels, signage controllers, routers, and basic server components; perform diagnostics, repairs, and upgrades as needed.
  • Manage all aspects of day-to-day operations.
  • Conducted routine system checks to ensure proper functioning of equipment.

IT Senior Executive

FilmAddicts Photography, Madurai
Madurai
01.2016 - 07.2024
  • Maintaining Printers.
  • Respond to user inquiries and provide technical support via phone, email, or in person
  • Troubleshoot hardware, software, and network issues
  • Log and track support requests using the IT ticketing system
  • Assist in setting up and configuring workstations, laptops, and mobile devices
  • Support user access management and password resets
  • Maintain documentation of support procedures and solutions
  • Identifying and resolving technical issues related to hardware, software, and networks.
  • Installing or upgrading computer systems and networks, and installing and configuring software and hardware.
  • Managing the usernames, roles, and passwords of all relevant subsystems.
  • Running periodic backups to ensure availability during failures or outages.
  • Assisting employees with technology issues, and providing guidance to end-users to resolve problems.
  • Maintaining technical documentation and monitoring support requests.

Network Engineer

Cape East Limited, Qatar
Qatar
04.2014 - 05.2015
  • Performing periodic health checks, troubleshooting problems, and analyzing and Implementing rectification measures.
  • Network management and IP Configuration.
  • Troubleshooting of local Area Network.
  • Determining the needs of hardware and software support for the company and making arrangement for maintenance support based on need.
  • Provide L1 Support in Troubleshooting desktops/laptops issue and the applications installed in them.
  • Customizing the machines according to Client Environment.
  • Streamlined network management with automated monitoring tools.
  • Installed, supported and maintained company hardware and software infrastructure according to best practices.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Provide technical support for office-based users, including installation, configuration, and troubleshooting of Windows OS, Microsoft Office, email clients, and standard business applications.
  • Support day-to-day office IT operations such as network connectivity, shared drives, printers.
  • Liaise with third-party vendors, ISPs, and service providers for timely resolution of incidents related to internet connectivity, hardware replacements, and supported equipment.
  • Work closely with other IT team members to support operational requirements across departments.

Network Engineer

Gravity Consultancy, Madurai
Madurai
01.2009 - 03.2014
  • Customizing the machines according to Client Environment.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Analyzed, troubleshot and enhanced network performance to drive efficiency.

Desktop Engineer

Bharathi Technologies, Madurai
Madurai
07.2006 - 12.2008
  • Installing, configuring and troubleshooting of Microsoft Windows XP, Windows 2000 Professional.
  • Configuring and managing mail client MS Outlook.
  • Configuring mail client for domain users.
  • Configuring and managing Network Printer.
  • Troubleshooting of local Area Network.
  • Installing and configuring McAfee Virus scan enterprise version 7.0 & 8.0.
  • Managed inventory of hardware components, ensuring availability for upgrades and replacements as needed.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.

Junior Executive

Indecomm Global Services, Bangalore
Bangalore
06.2005 - 05.2006
  • Installation and troubleshooting of Laptops & Desktop.
  • Application Packages, Software and other utilities Installation.
  • Troubleshooting and Managing Desktops PCs.
  • Troubleshooting of personal computers.
  • Support for annual maintenance contract of client systems.
  • Updated and maintained confidential databases and records.

Technical Executive

SREE SYSTEMS, Madurai
Madurai
03.2002 - 04.2005
  • Troubleshooting of personal computers.
  • Support for annual maintenance contract of client systems.
  • Provided exceptional customer support, resolving complex technical issues in a timely manner.
  • Supporting users in both Hardware and Operating system related problems
  • Developed customized technical solutions to address specific business requirements and improve processes.
  • Upgraded and repaired PC’s

Education

B.Sc - Computer Science

Madurai Kamaraj University
01.2001

- Advanced Computer Troubleshooting & Network Engineering

Microcode
Madurai
11-2001

CCNA

CISCO- CSCO 12174361
CISCO
05-2012

CCNP SWITCHNG -CISCO CERTIFICATION
CISCO
06-2015

MCP ID-3222474
MICROSOFT
08-2004

Skills

  • Operating Systems: Windows (XP, 7, 8, 10, 11)
  • Hardware Support: Desktops, laptops, printers, peripheral
  • Software : Troubleshooting: Microsoft Office Suite, remote desktop support tools,antivirus software
  • Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN
  • Remote Desktop Tools: TeamViewer, AnyDesk, Remote Desktop Connection
  • Printer Setup & Maintenance
  • Pc and Laptop Assembling and All Type of Drivers Installation
  • Installation of All Kinds of Application Software
  • Provides technical support and troubleshooting of
    hardware and software problems to the end-users
  • Diagnose Hardware And Software Problems, And Replace

    • Defective Components

    Troubleshooting Basic Network Related Problems

    Adobe photoshop

Timeline

IT Admin – Team Leader (Computer Operator)

Vetri Cinemas, Mattuthavani, Madurai
07.2024 - 08.2025

IT Senior Executive

FilmAddicts Photography, Madurai
01.2016 - 07.2024

Network Engineer

Cape East Limited, Qatar
04.2014 - 05.2015

Network Engineer

Gravity Consultancy, Madurai
01.2009 - 03.2014

Desktop Engineer

Bharathi Technologies, Madurai
07.2006 - 12.2008

Junior Executive

Indecomm Global Services, Bangalore
06.2005 - 05.2006

Technical Executive

SREE SYSTEMS, Madurai
03.2002 - 04.2005

B.Sc - Computer Science

Madurai Kamaraj University

- Advanced Computer Troubleshooting & Network Engineering

Microcode

CCNA

CISCO- CSCO 12174361

CCNP SWITCHNG -CISCO CERTIFICATION

MCP ID-3222474
S. ABDULLAH