Summary
Overview
Work History
Education
Skills
Timeline
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S. ABDULLAH

Madurai

Summary

IT professional with expertise in desktop support, network administration, and system troubleshooting. Proven ability to deliver efficient technical solutions, minimize downtime, and provide excellent end-user support.

Overview

23
23
years of professional experience

Work History

IT Admin – Team Leader (Computer Operator)

Vetri Cinemas, Mattuthavani, Madurai
07.2024 - 08.2025
  • Install, configure, and maintain computer hardware, operating systems, and applications.
  • Manage Windows Server installation, configuration, and administration.
  • Troubleshoot and resolve day-to-day IT issues (desktops, laptops, printers, email, software, and network).
  • Perform network cabling and crimping for LAN connectivity.
  • Provide technical support to end-users and ensure minimal downtime.
  • Maintain IT inventory (systems, networking devices, software licenses, etc.).
  • Ensure proper data backup and security measures are in place.
  • Coordinate with vendors for IT-related purchases, AMC, and support.
  • Update and manage the movie schedule on the BookMyShow server to ensure accurate show times and ticketing information.
  • Administer digital signage systems and an LED video wall, including content scheduling and live updates using signage software platforms.
  • Monitor and manage a network of over 200 CCTV cameras using NVR/DVR systems and surveillance infrastructure to ensure 24/7 security operations.
  • Manage and maintain Paytm devices, POS machines, and parking token generating machines, ensuring smooth and uninterrupted operation.
  • Coordinate with vendors and internal teams to ensure smooth delivery and functionality of all technical and digital content asset.
  • Perform regular maintenance and troubleshooting of network printers to ensure reliable performance for operations and staff use.
  • Support various hardware systems, including PCs, display panels, signage controllers, routers, and basic server components; perform diagnostics, repairs, and upgrades as needed.
  • Manage all aspects of day-to-day operations.
  • Conducted routine system checks to ensure proper functioning of equipment.

IT Senior Executive

FilmAddicts Photography, Madurai
01.2016 - 07.2024
  • Maintaining Printers.
  • Respond to user inquiries and provide technical support via phone, email, or in person
  • Troubleshoot hardware, software, and network issues
  • Log and track support requests using the IT ticketing system
  • Assist in setting up and configuring workstations, laptops, and mobile devices
  • Support user access management and password resets
  • Maintain documentation of support procedures and solutions
  • Identifying and resolving technical issues related to hardware, software, and networks.
  • Installing or upgrading computer systems and networks, and installing and configuring software and hardware.
  • Managing the usernames, roles, and passwords of all relevant subsystems.
  • Running periodic backups to ensure availability during failures or outages.
  • Assisting employees with technology issues, and providing guidance to end-users to resolve problems.
  • Maintaining technical documentation and monitoring support requests.

Network Engineer

Cape East Limited, Qatar
04.2014 - 05.2015
  • Performing periodic health checks, troubleshooting problems, and analyzing and Implementing rectification measures.
  • Network management and IP Configuration.
  • Troubleshooting of local Area Network.
  • Determining the needs of hardware and software support for the company and making arrangement for maintenance support based on need.
  • Provide L1 Support in Troubleshooting desktops/laptops issue and the applications installed in them.
  • Customizing the machines according to Client Environment.
  • Streamlined network management with automated monitoring tools.
  • Installed, supported and maintained company hardware and software infrastructure according to best practices.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Provide technical support for office-based users, including installation, configuration, and troubleshooting of Windows OS, Microsoft Office, email clients, and standard business applications.
  • Support day-to-day office IT operations such as network connectivity, shared drives, printers.
  • Liaise with third-party vendors, ISPs, and service providers for timely resolution of incidents related to internet connectivity, hardware replacements, and supported equipment.
  • Work closely with other IT team members to support operational requirements across departments.


Network Engineer

Gravity Consultancy, Madurai
01.2009 - 03.2014
  • Customizing the machines according to Client Environment.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Analyzed, troubleshot and enhanced network performance to drive efficiency.

Desktop Engineer

Bharathi Technologies, Madurai
07.2006 - 12.2008
  • Installing, configuring and troubleshooting of Microsoft Windows XP, Windows 2000 Professional.
  • Configuring and managing mail client MS Outlook.
  • Configuring mail client for domain users.
  • Configuring and managing Network Printer.
  • Troubleshooting of local Area Network.
  • Installing and configuring McAfee Virus scan enterprise version 7.0 & 8.0.
  • Managed inventory of hardware components, ensuring availability for upgrades and replacements as needed.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.

Junior Executive

Indecomm Global Services, Bangalore
06.2005 - 05.2006
  • Installation and troubleshooting of Laptops & Desktop.
  • Application Packages, Software and other utilities Installation.
  • Troubleshooting and Managing Desktops PCs.
  • Troubleshooting of personal computers.
  • Support for annual maintenance contract of client systems.
  • Updated and maintained confidential databases and records.


Technical Executive

SREE SYSTEMS, Madurai
03.2002 - 04.2005
  • Troubleshooting of personal computers.
  • Support for annual maintenance contract of client systems.
  • Provided exceptional customer support, resolving complex technical issues in a timely manner.
  • Supporting users in both Hardware and Operating system related problems
  • Developed customized technical solutions to address specific business requirements and improve processes.
  • Upgraded and repaired PC’s

Education

B.Sc - Computer Science

Madurai Kamaraj University
01.2001

- Advanced Computer Troubleshooting & Network Engineering

Microcode
Madurai
11-2001

CCNA

CISCO- CSCO 12174361
CISCO
05-2012

CCNP SWITCHNG -CISCO CERTIFICATION
CISCO
06-2015

MCP ID-3222474
MICROSOFT
08-2004

Skills

  • Operating Systems: Windows (XP, 7, 8, 10, 11)
  • Hardware Support: Desktops, laptops, printers, peripheral
  • Software : Troubleshooting: Microsoft Office Suite, remote desktop support tools,antivirus software
  • Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN
  • Remote Desktop Tools: TeamViewer, AnyDesk, Remote Desktop Connection
  • Printer Setup & Maintenance
  • Pc and Laptop Assembling and All Type of Drivers Installation
  • Installation of All Kinds of Application Software
  • Provides technical support and troubleshooting of
    hardware and software problems to the end-users
  • Diagnose Hardware And Software Problems, And Replace

    • Defective Components

    Troubleshooting Basic Network Related Problems

    Adobe photoshop

Timeline

IT Admin – Team Leader (Computer Operator)

Vetri Cinemas, Mattuthavani, Madurai
07.2024 - 08.2025

IT Senior Executive

FilmAddicts Photography, Madurai
01.2016 - 07.2024

Network Engineer

Cape East Limited, Qatar
04.2014 - 05.2015

Network Engineer

Gravity Consultancy, Madurai
01.2009 - 03.2014

Desktop Engineer

Bharathi Technologies, Madurai
07.2006 - 12.2008

Junior Executive

Indecomm Global Services, Bangalore
06.2005 - 05.2006

Technical Executive

SREE SYSTEMS, Madurai
03.2002 - 04.2005

B.Sc - Computer Science

Madurai Kamaraj University

- Advanced Computer Troubleshooting & Network Engineering

Microcode

CCNA

CISCO- CSCO 12174361

CCNP SWITCHNG -CISCO CERTIFICATION

MCP ID-3222474

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S. ABDULLAH