Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
S. ANDREW

S. ANDREW

Program Manager
Chennai

Summary

Results-oriented Program Manager and Implementation Specialist with a track record of successfully orchestrating complex projects and ensuring seamless integration of solutions. Proven ability to align programs with strategic goals, manage resources, and drive efficiency for on-time, within-budget deliveries.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

Program Manager/Implementation Specialist

Chargebee
Chennai
04.2021 - Current

Program Management:

  • Oversee multiple Enterprise projects over $1million within the program, ensuring they are executed efficiently and effectively.
  • Assign project managers or teams to individual projects within the program.
  • Monitor project progress and performance against established goals and KPIs.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Identify and assess risks associated with the program and its projects.
  • Work with stakeholders from the product team and help them with the prioritization of the product feature deliverables.

Implementation Specialist:

  • Establish and maintain strong relationships with clients.
  • Act as the primary point of contact for clients during the implementation process.
  • Conduct needs assessments and gather client requirements to understand their unique needs and objectives.
  • Customize and configure the company's products or services to align with client requirements.
  • Collaborate with the development or technical teams to ensure any necessary customizations are implemented accurately.
  • Provide training and user support to clients to ensure they can effectively use the implemented solution.
  • Create and maintain implementation documentation and user guides.
  • Collaborate with technical support teams to resolve complex issues.

Senior Pre-Sales Consultant

Ziffity Digital Solutions
Chennai
05.2019 - 04.2021
  • Attend to customer requests for information on RFIs and RFPs.
  • Providing product demos and proposal presentations to the clients.
  • Solution development in the Verticals of Operation, Manufacturing, Retail, Payroll and HCM.
  • Demonstrate to leverage best practices and offer insight into client business and industry verticals.
  • Qualify and help close sales opportunities.
  • Ensure successful pilot projects and product installations.
  • Review and creation of BRD’s
  • Strategize and plan projects/product releases.
  • Determine and resolve business issues liaising with cross functional teams.
  • Derive insights from data using visualization tools like Tableau and Excel.

Sr Business Analyst/PreSales Consultant -Orion ERP

3i-Infotech
Chennai
09.2017 - 05.2019
  • Demo of the ERP to the customer and preparation of RFI and RFQ
  • Implementation and Delivery of Modules pertaining to Operations, Sales, Payroll and HCM
  • Preparation of the Functional Specification Document and co-ordinate with the technical team for the delivery of Customization and development related activities
  • Preparation of Reports using PL/SQL and Active Report Designer (Reporting tool)
  • Data Visualization and Reporting using Tableau

Projects:

  • VAT Implementation Dubai (Al Ansari, Thomson, GATES and TARSAM) o Installing of VAT in the live environment
  • Setup and configuring the VAT environment in the customer site
  • Setting up the VAT codes for the transactions Account setup for VAT o Testing and confirmation of the deployed VAT flows
  • Yateem (Deployment of Operations, Manufacturing, Sales, Payroll and POS modules)
  • Faisal Holdings (Deployment of Real Estate, Manufacturing, Projects, SCM, Payroll and HCM modules)

Business Analyst/Pre-Sales Consultant - Epicor ERP

RheinBrucke IT Consulting
Chennai
05.2015 - 09.2017
  • Demos of the products to the customer
  • Preparation of Functional Specification Document & Technical Specification Document Products
  • Copy Company Tool (Tool Created using Epicor ERP)
  • EpicPay (Epicor Payroll)
  • Development of Forms using C#
  • data manipulation using SQL
  • Reporting using SSRS
  • Administration activities of Epicor
  • Preparation of Technical Design Document

Projects:

  • DNO Form design and Migration activities.
  • FLSmidth Migration from E9 to E10 and Customization of multiple Forms and modules as per the customers need.
  • Payroll (Middle East) Creation of a new module.

Involved in the Development and Implementation of the Products. Al Naboodah- Dubai (HCM Integration & EKM Implementation):

  • Creation of Training content for multiple modules using EKM
  • User Access and administration control setup
  • Publish of the training content in web portal using EKM Collaborator.

Technical Consultant

CEM Business Solutions
Chennai
12.2014 - 05.2015
  • Form development using X++
  • Reporting using SSRS
  • Functional and Technical Design
  • American Payroll - Focused on Requirement Gathering, Fit-Gap analysis and Development

Education

PGPBABI -

Great Lakes
Chennai
05.2019 - 05.2020

MBA -

Anna University
Chennai
04.2015 - 05.2017

B.E -

Panimalar Engineering College
Chennai
04.2010 - 05.2014

Skills

    Business Analysis

Pre-SalesRequirement GatherFit-Gap AnalysisBusiness Analytics

Functional Domains (Operations, Manufacturing,Sales, Retail, Payroll and HCM)

ERP- Dynamics AX 2012, Epicor and OrionMicrosoft SSRS reportingSQL

Program/Project Management

Data Analysis & Analytics

Data Visualisation with Tableau

Accomplishments

  • Successfully managed a portfolio of 30 projects, consistently meeting or exceeding project goals, resulting in a 12.6% increase in overall program efficiency.
  • Led and executed 16 Enterpise implementations in a year, resulting in a 98% customer satisfaction rate.
  • Consistently met or exceeded project timelines, delivering 95% of implementations ahead of schedule.
  • Proactive project planning and effective resource allocation thereby adhering to the budgeted projectcost
  • Successful VAT implementation in Middle East for Multiple clients
  • Efficient implementation of ERP modules (Operations, Sales, Retail, Payroll, HCM and POS)
  • Data Visualization using Tableau, make data tell stories by curating data into a form easier tounderstand,highlighting the trends and outliers

Certification

Data Visualization using Tableau

Timeline

Program Manager/Implementation Specialist

Chargebee
04.2021 - Current

PGPBABI -

Great Lakes
05.2019 - 05.2020

Senior Pre-Sales Consultant

Ziffity Digital Solutions
05.2019 - 04.2021

Sr Business Analyst/PreSales Consultant -Orion ERP

3i-Infotech
09.2017 - 05.2019

Business Analyst/Pre-Sales Consultant - Epicor ERP

RheinBrucke IT Consulting
05.2015 - 09.2017

MBA -

Anna University
04.2015 - 05.2017

Technical Consultant

CEM Business Solutions
12.2014 - 05.2015

B.E -

Panimalar Engineering College
04.2010 - 05.2014
S. ANDREWProgram Manager