S. ANDREW

Program Management:

• Oversee multiple Enterprise projects over $1million within the program, ensuring they are executed efficiently and effectively.
• Assign project managers or teams to individual projects within the program.
• Monitor project progress and performance against established goals and KPIs.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Identify and assess risks associated with the program and its projects.
• Work with stakeholders from the product team and help them with the prioritization of the product feature deliverables.

Implementation Specialist:

• Establish and maintain strong relationships with clients.
• Act as the primary point of contact for clients during the implementation process.
• Conduct needs assessments and gather client requirements to understand their unique needs and objectives.
• Customize and configure the company's products or services to align with client requirements.
• Collaborate with the development or technical teams to ensure any necessary customizations are implemented accurately.
• Provide training and user support to clients to ensure they can effectively use the implemented solution.
• Create and maintain implementation documentation and user guides.
• Collaborate with technical support teams to resolve complex issues.

• Attend to customer requests for information on RFIs and RFPs.
• Providing product demos and proposal presentations to the clients.
• Solution development in the Verticals of Operation, Manufacturing, Retail, Payroll and HCM.
• Demonstrate to leverage best practices and offer insight into client business and industry verticals.
• Qualify and help close sales opportunities.
• Ensure successful pilot projects and product installations.
• Review and creation of BRD’s
• Strategize and plan projects/product releases.
• Determine and resolve business issues liaising with cross functional teams.
• Derive insights from data using visualization tools like Tableau and Excel.

• Demo of the ERP to the customer and preparation of RFI and RFQ
• Implementation and Delivery of Modules pertaining to Operations, Sales, Payroll and HCM
• Preparation of the Functional Specification Document and co-ordinate with the technical team for the delivery of Customization and development related activities
• Preparation of Reports using PL/SQL and Active Report Designer (Reporting tool)
• Data Visualization and Reporting using Tableau

Projects:

• VAT Implementation Dubai (Al Ansari, Thomson, GATES and TARSAM) o Installing of VAT in the live environment
• Setup and configuring the VAT environment in the customer site
• Setting up the VAT codes for the transactions Account setup for VAT o Testing and confirmation of the deployed VAT flows
• Yateem (Deployment of Operations, Manufacturing, Sales, Payroll and POS modules)
• Faisal Holdings (Deployment of Real Estate, Manufacturing, Projects, SCM, Payroll and HCM modules)

• Demos of the products to the customer
• Preparation of Functional Specification Document & Technical Specification Document Products
• Copy Company Tool (Tool Created using Epicor ERP)
• EpicPay (Epicor Payroll)
• Development of Forms using C#
• data manipulation using SQL
• Reporting using SSRS
• Administration activities of Epicor
• Preparation of Technical Design Document

Projects:

• DNO Form design and Migration activities.
• FLSmidth Migration from E9 to E10 and Customization of multiple Forms and modules as per the customers need.
• Payroll (Middle East) Creation of a new module.

Involved in the Development and Implementation of the Products. Al Naboodah- Dubai (HCM Integration & EKM Implementation):

• Creation of Training content for multiple modules using EKM
• User Access and administration control setup
• Publish of the training content in web portal using EKM Collaborator.

• Form development using X++
• Reporting using SSRS
• Functional and Technical Design
• American Payroll - Focused on Requirement Gathering, Fit-Gap analysis and Development