ZOHO Desk
S. Divagar
Import & Export Logistics Operations
Chennai
Summary
Dynamic Sea Operations on Import and Export, Freight Forwarding Specialist with a proven track record at Maersk Global Service Centre, excelling in customs compliance and competitive market analysis. Skilled in enhancing workflows and fostering customer engagement, I consistently deliver efficient logistics solutions, ensuring high satisfaction and seamless shipment processes. In business operations known for high productivity and efficiency in task completion. Excel in hard work, problem-solving, and soft skills to drive team success on goals.
Well-qualified [Air Logistics] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Customer Service & Logistics Coordinator
Viswa Group
Chennai, India
02.2025 - Current
- Arranging the air shipping documents, issued to the agent to get the sample for testing in the laboratory.
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Improved order accuracy through meticulous data entry and verification processes.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Clearing on-hold samples in customs by issuing the declaration form.
- Follow up on AWB numbers daily with the DHL team to avoid late collections.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Created reports to provide insights into logistics operations and performance.
Import & Export Freight Forwarding Specialist
MAERSK GLOBAL SERVICE CENTRE
Chennai
08.2014 - 02.2025
- Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.
- Managed tracking processes of shipments through collaboration with overseas partners.
- Analyzed market trends in order to recommend suitable solutions for customers' logistics requirements.
- Created reports on shipment status for customers and management review.
- Scheduled pick-ups and deliveries according to customer needs, while optimizing transit times.
- Responded promptly to customer inquiries related to freight forwarding services provided.
- Resolved any issues that arose during the freight forwarding process in a timely manner.
- Monitored the arrival of shipments and ensured that documents were in compliance with customs regulations.
- Reviewed invoices for accuracy, and prepared billing documents for clients.
- Managed customs clearance processes on behalf of clients while adhering to local laws and regulations.
- Organized transportation of goods by air, sea, or land to meet customer requirements.
- Consulted customs brokers to arrange the passage of goods through customs.
- Organized destination-specific storage and delivery processes.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Conducted regular meetings with staff to review progress and address any concerns.
- Implemented process improvements to increase efficiency and reduce costs.
- Identified the needs of customers promptly and efficiently.
- Prepared export and import paperwork for shipments.
- Maintained a positive working relationship with fellow staff and management.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Marketing Team Leader
RAVINDRA BHARATHI GLOBAL SCHOOL
Chennai
09.2012 - 05.2014
- Analyzed market trends to identify potential opportunities for business growth.
- Established key performance indicators to measure success of marketing initiatives.
- Conducted research on market trends to identify potential customers and opportunities for growth.
- Developed internal processes that improved efficiency and accuracy in the execution of projects.
- Collaborated with other departments to develop integrated marketing strategies.
- Planned and organized events such as tradeshows, conferences, and seminars.
- Maintained up-to-date knowledge of industry developments and best practices.
- Directed and supervised the marketing staff to ensure all tasks are completed within deadlines.
- Managed relationships with key stakeholders.
- Assisted in the development of promotional materials, including brochures, flyers, and posters.
Process Associate
HINDUJA GLOBAL SOLUTION
Chennai
12.2010 - 06.2012
- Monitored customer feedback through surveys and phone calls.
- Developed strategies for addressing common issues that arise during the customer experience journey.
- Analyzed performance metrics to measure the success of initiatives aimed at improving the customer experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Created detailed reports of customer interactions and feedback.
- Resolved customer complaints in a timely manner.
- Identified opportunities to improve the customer experience process.
- Provided technical support to customers via phone or online chat channels.
- Get monthly rewards and recognition for quality of work.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Computer Applications Development
Muthukumaran Arts & Science College
Chennai, India 04.2001 - 06.2010
Skills
Customs Compliance Management
Shipment tracking
Shipping documentation
Transportation management
Problem-solving
Teamwork and collaboration
Shipment coordination
Load planning support
Invoicing and shipping documentation
Team building
Multitasking
Customer service
Accomplishments
- Star Award (Agile Projects)
- Champ of the Month (Task completion on Accuracy)
Affiliations
- Yoga
- Music
- Walking
Software
Sale Force on Case Management
Declaration
- I hereby declare that all the above-mentioned details are best of my knowledge. I feel I will be most suitable candidate for your requirements. I wish to be given a chance to serve your esteemed organization, by which I could perform through my abilities to the growth of the company & my career.
Timeline
Customer Service & Logistics Coordinator
Viswa Group
02.2025 - Current
Import & Export Freight Forwarding Specialist
MAERSK GLOBAL SERVICE CENTRE
08.2014 - 02.2025
Marketing Team Leader
RAVINDRA BHARATHI GLOBAL SCHOOL
09.2012 - 05.2014
Process Associate
HINDUJA GLOBAL SOLUTION
12.2010 - 06.2012
Bachelor of Science - Computer Applications Development
Muthukumaran Arts & Science College
04.2001 - 06.2010