S KARTHICK
Assistant Manager - Service
Chennai
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of post-secondary education
1
1
Language
Work History
SALES AND SERVICE ENGINEER
SUB ZERO LAB INSTRUMENTS
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Oversaw detailed program rollout from initiation to production and sustainment.
- Identified and supported resale opportunities to achieve sales plans.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Designed and delivered product training for clients.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
- Submitted booking forecasts, monthly highlights and CRM entries.
- Recommended and developed CMC teams to support individual pursuits.
SALES AND SERVICE ENGINEER
CLEANFLOW SYSTEMS
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Suggested ideas for product evolution and new product variants.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided input for overall bookings forecasts for assigned accounts.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
SERVICE ENGINEER
NEWTRONIC LIFECARE EQUIPMENTS PVT. LTD
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Developed, designed, deployed and integrated [Type] systems and networks.
- Drafted failure analysis reports in [Software] and prepared quotations for repair.
- Escalated and re-produced problem to internal development sources to reach solution.
ASST. MANAGER
NEWTRONIC LIFECARE EQUIPMENTS PVT. LTD
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Science - Electronics And Instrumentation
Aarupadaiveedu Institute of Technology
Chennai 06.2008 - 05.2012
XII - Computer Science
Don Bosco Matriculation Higher Secondary School
Chennai 06.2006 - 05.2008
X -
Don Bosco Matriculation Higher Secondary School
Chennai 05.2005 - 04.2006
Master of Science - Artificial Intelligence
SRM UNIVERSITY
Chennai 06.2023 - Current
Skills
Consultative sales techniques
undefinedAccomplishments
- Won first place in Paper presentation, Presented a paper on "BLUE EYE TECHNOLOGY" at Misrimal Navajee Munoth Jain engineering college.
- Participated in workshop shop conducted by Anna university in the topic of "SPACE INSTRUMENATION"
- Participated in gaming event conducted by Misrimal Navajee Munoth Jain engineering college.
- Completed training in PLC (Programmable logic controller) from TECHNOCRAT AUTOMATION Chennai.
Personal Information
- Father's Name: S.Suriya Prakash
- Date of Birth: 08/24/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Skill Sets
- Willing to learn and apply my knowledge to practical situation.
- Fast learner.
- Good communication and listening skills.
Projects
Low Cost hearing aid and Wet gas flow measurement for the straight section of throat extended venture meter with fuzzy technique
Disclaimer
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Timeline
Master of Science - Artificial Intelligence
SRM UNIVERSITY
06.2023 - Current
Bachelor of Science - Electronics And Instrumentation
Aarupadaiveedu Institute of Technology
06.2008 - 05.2012
XII - Computer Science
Don Bosco Matriculation Higher Secondary School
06.2006 - 05.2008
X -
Don Bosco Matriculation Higher Secondary School
05.2005 - 04.2006
SALES AND SERVICE ENGINEER
SUB ZERO LAB INSTRUMENTS
SALES AND SERVICE ENGINEER
CLEANFLOW SYSTEMS
SERVICE ENGINEER
NEWTRONIC LIFECARE EQUIPMENTS PVT. LTD
ASST. MANAGER
NEWTRONIC LIFECARE EQUIPMENTS PVT. LTD
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