Senior Analyst with extensive experience in product support, API integrations, and root cause analysis in the healthcare SaaS domain. Adept at troubleshooting complex client issues, analyzing API and log data, and providing high-level support. Skilled in using tools such as SQL, SUMO Logs, Grafana, Superblocks, and HL7 to resolve technical problems and enhance customer experiences. Proven track record of collaborating with development teams to identify and report bugs, while driving continuous product improvements and achieving key performance indicators. With a client-focused approach, I excel in delivering exceptional service and optimizing patient intake processes to support business goals.
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