Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Timeline
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Mahima S

Bengaluru,KA

Summary

Experienced Communication Trainer with a strong background in equipping individuals with effective communication strategies. Skilled in designing and implementing engaging training programs that significantly improve communication skills. Demonstrates exceptional leadership and adaptability in diverse team environments, ensuring seamless collaboration and fostering a positive learning atmosphere.

Overview

6
6
years of professional experience

Work History

Communication Trainer

Infosys BPM Ltd
07.2023 - Current
  • Company Overview: Communication Trainer for Google Workspace at Infosys BPM Ltd, Bangalore
  • Design and deliver communication training programs for trainees
  • Coach individuals and teams on verbal, non-verbal and written communication skills
  • Develop training materials, presentations and e-learning content
  • Assess trainees on communication skills and provide personalized feedback
  • Train employees on Customer Service and Client handling
  • Implement role-playing exercises and interactive learning techniques
  • Monitor training effectiveness and prepare progress reports
  • Stay updated on latest communication trends and methodologies
  • Collaborate with management to align training with business goals
  • Communication Trainer for Google Workspace at Infosys BPM Ltd, Bangalore

Technical Process Specialist

Infosys BPM Limited
07.2022 - 06.2023
  • Company Overview: Tier 2 Technical Process Specialist for Google Workspace at Infosys BPM Limited, Bangalore
  • Manage and configure Google Workspace Admin Console settings
  • Administer user accounts, groups and organizational units
  • Implement and enforce security policies including 2FA and access controls
  • Configure DNS settings, MX records and email routing
  • Ensure compliance with organizational policies and best practices
  • Generate reports and analytics for system usage and security audits
  • Handle Escalation cases and Supervisor calls when required
  • Tier 2 Technical Process Specialist for Google Workspace at Infosys BPM Limited, Bangalore

Technical Support Engineer

Concentrix Technologies
02.2021 - 06.2022
  • Company Overview: Tier 1 Technical Support Engineer for Veritas Backup Exec at Concentrix Technologies
  • Providing Enterprise level support for Veritas Backup Exec
  • Installation of Backup Exec software, configuring the storages like NAS, SAN, RTL, Disk cartridges and cloud storage.(AWS, Azure, etc.)
  • Assisting with backup/restore job failures, performance related issues, Simplified Disaster Recovery(SDR), Remote agent installation, encryption Key restoration, etc
  • Reviewing the case subject and ensure to research, diagnose and troubleshoot the issues efficiently
  • Collecting the required logs and analyzing them to identify the errors and issues
  • Maintain proper follow ups and provide resolution to the technical queries in timely manner by following the SLA
  • Tier 1 Technical Support Engineer for Veritas Backup Exec at Concentrix Technologies

Associate – IT Help Desk

Sutherland Global Services
06.2019 - 08.2020
  • Company Overview: Tier 1 Technical Support Engineer for McAfee at Sutherland Global Services, Chennai
  • Provide Consumer level support to the direct customers of McAfee
  • Diagnose and troubleshoot issues through remotely
  • Record and document all case activities on tracking system
  • Installation and uninstallation of McAfee software, configuring the passwords, working on subscription issues, troubleshoot product based technical issues
  • Knowledge on McAfee products and new vulnerabilities or threats
  • Tier 1 Technical Support Engineer for McAfee at Sutherland Global Services, Chennai

Education

Bachelor of Engineering - Computer Science And Engineering

Sri Ramanujar Engineering College
Chennai, India
05.2019

Higher Secondary Certification - Computer Science

Bethel Matriculation Higher Secondary School
Chennai, India
05.2015

Secondary School Leaving Certification -

Bethel Matriculation Higher Secondary School
Chennai, India
05.2013

Skills

  • Communication & soft skills
  • Mentoring
  • Training delivery
  • Feedback techniques
  • Teamwork and collaboration
  • Time management
  • Interpersonal skills
  • Presentation skills

Accomplishments

  • Successfully trained 2000+ employees in communication skills, improving workplace interactions and productivity.
  • Designed and implemented customized training modules, increasing engagement and knowledge retention.
  • Developed and conducted interactive role-play and coaching sessions, reducing communication gaps in teams.
  • Improved customer service communication skills, resulting in increase in customer satisfaction ratings.
  • Spearheaded corporate training programs, aligning communication strategies with business goals.
  • Implemented feedback-driven learning strategies, achieving higher post-training assessment scores.
  • Recognized with Spot award, Ramp award and Individual Extra miler award for excellence in corporate training and communication coaching.

Disclaimer

I hereby declare that the above furnished details are true and correct to the best of my knowledge.


Place: Bengaluru                                                                       (S Mahima)

                                                                                                    Signature

Timeline

Communication Trainer

Infosys BPM Ltd
07.2023 - Current

Technical Process Specialist

Infosys BPM Limited
07.2022 - 06.2023

Technical Support Engineer

Concentrix Technologies
02.2021 - 06.2022

Associate – IT Help Desk

Sutherland Global Services
06.2019 - 08.2020

Bachelor of Engineering - Computer Science And Engineering

Sri Ramanujar Engineering College

Higher Secondary Certification - Computer Science

Bethel Matriculation Higher Secondary School

Secondary School Leaving Certification -

Bethel Matriculation Higher Secondary School
Mahima S