Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Shamli S

Shamli S

Bangalore

Summary

Detail-oriented individual with exceptional communication and project management skills. Demonstrates effective and efficient handling of multiple tasks in fast-paced environments. Known for proactive problem-solving and optimizing processes to support team objectives.

Overview

10
10
years of professional experience

Work History

Communication Trainer

Infosys BPM Ltd
05.2022 - Current
  • Designed and delivered web-based, self-directed learning materials
  • Developed job-specific competencies and performance standards
  • Analyzed and evaluated training effectiveness and program outcomes
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.
  • Conducted classes and workshops for students on special topics of interest.

Content Coordinator

Universal Textiles UK (Pertemba)
09.2021 - 04.2022
  • Implemented user-friendly and SEO-driven content guidelines
  • Researched topics to create accurate and engaging content.
  • Delegated and tracked each staff member's assignments and deadlines.

Transaction Risk Investigator Specialist

Amazon
07.2020 - 07.2021
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Researches and evaluates facts surrounding buyer and/or seller transactions
  • Taking appropriate action on investigated transactions based on established SOPs (Standard Operation Principles and tools)


Travel Associate

BCD Travel
03.2019 - 06.2020
  • BSP-Billing Settlement Plan is a system designed to facilitate the flow of data and funds between travel agencies and airlines
  • Settlement of financial transactions between travel agents and the Airlines

Senior Process Executive (International Voice Process)

Infosys BPM Ltd
08.2017 - 10.2018
  • British Telecom Voice Process Inbound - trained on C1 English Speaking Fluency
  • Being a customer-centric advisor through achieving the best NPS (Net Promoter Score - feedback by customers for resolving their issues in an efficient manner)

Analyst

Deutsche Bank
03.2015 - 09.2016
  • Invoice Generation for all third party executed trades
  • Managing trade reconciliation
  • Investigating incoming queries, follow-up with clearing brokers through calls and emails to collect the outstanding receivables
  • Preparing reports to show the monthly accruals and collection of funds from brokers and clients

Education

Bachelor - Commerce

St. Anne's First Grade College for Women
06.2014

2nd PUC - Business Economics

Christel House Pre-University College
06.2011

10th - SSLC

Christel House India
06.2009

Skills

  • Excellent Communication
  • Training Need Analysis
  • Data Analysis and Reporting
  • Training and Development
  • Problem Solving Skills
  • Cross-cultural communication
  • Mentoring, 1:1 Coaching

Accomplishments

  • CS200 Training at Infosys BPM
  • CS100 Training at Infosys BPM
  • Data Privacy and Compliance Training
  • Timely completion of compliance related Quizzes

Timeline

Communication Trainer

Infosys BPM Ltd
05.2022 - Current

Content Coordinator

Universal Textiles UK (Pertemba)
09.2021 - 04.2022

Transaction Risk Investigator Specialist

Amazon
07.2020 - 07.2021

Travel Associate

BCD Travel
03.2019 - 06.2020

Senior Process Executive (International Voice Process)

Infosys BPM Ltd
08.2017 - 10.2018

Analyst

Deutsche Bank
03.2015 - 09.2016

2nd PUC - Business Economics

Christel House Pre-University College

10th - SSLC

Christel House India

Bachelor - Commerce

St. Anne's First Grade College for Women

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Shamli S