S NAVEEN RAJ

Key Achievements (STAR / CAR Format) Responsibilities

• Cost Optimization: Saved ₹1.8 Cr annually through vendor restructuring and renegotiating international and domestic transport contracts.
• Revenue Growth: Achieved 25% YoY revenue increase (~₹2.5 Cr growth) by expanding customer portfolio and optimizing product mix.
• Operational Excellence: Reduced delays by 15% across air/sea/road logistics, improving customer satisfaction and SLA adherence.
• Business Scale: Successfully managed ₹4 TO 5 Cr annual revenue, with full P&L ownership and compliance across multi-modal shipments.
• Leadership: Led and developed a 8-member cross-functional team, improving productivity and service standards.
• Manage full-scale operations across Air Express Courier, Air Import/Export, Sea (FCL/LCL), Domestic FTL, E-Commerce B2C, Warehousing, and Customs Clearance.
• Oversee end-to-end branch budgeting, cost control, forecasting, and profitability improvement.
• Lead daily operational reviews, team meetings, performance assessments, and target setting.
• Handle export/import bookings, coordinating schedules, documentation, customs regulations, and compliance.
• Develop and maintain strong relationships with airlines, shipping lines, agents, and domestic transport vendors.
• Supervise warehousing operations, inbound/outbound planning, and e-commerce last-mile coordination.
• Address escalations, resolve operational issues, and ensure continuous improvement using WHO methodology.
• Support clients with shipment tracking, documentation, freight solutions, and service recovery.

Jun 2023 – Mar 2024 | South India

Key Achievements

• Onboarded 12 enterprise clients, increasing sales pipeline by 20% YoY.
• Generated ₹80 Lakhs revenue through new business acquisitions.
• Improved overall customer satisfaction by 20% through proactive engagement and swift issue resolution.

Responsibilities

• Conduct on-site client visits, identify logistics gaps, and propose optimized air/road express solutions.
• Build and maintain strong relationships with CXO-level stakeholders across industries.
• Present solutions, finalize proposals, and drive closure across all product lines.
• Manage customer escalations (delays, damages, billing issues) and coordinate with internal teams to resolve them.
• Track performance metrics using BI tools and prepare management reports on account growth and challenges.
• Ensure account health, retention, and cross-selling opportunities across MOVIN’s service portfolio

Key Achievements

• Generated ₹10 Cr annual revenue through the e-commerce vertical.
• Acquired 25+ new clients, contributing to ₹3 Cr incremental growth.
• Increased market share by 20% and improved retention by 18%.

Responsibilities

• Drive client acquisition across courier, cargo, and e-commerce verticals.
• Manage TSM performance, review revenue vs. target reports, and implement corrective actions.
• Handle major clients, improve service levels, and resolve escalations.
• Coordinate with CRM, billing, and accounts teams for smooth onboarding and operations.
• Achieve collection targets within the designated credit period.
• Support corporate initiatives and ensure territory growth aligned with budgeted sales plans.

Key Achievements

• Generated ₹50 Lakhs revenue through enterprise accounts.
• Improved invoice cycle efficiency by 30% through better documentation and coordination.
• Led a team of 5–15 members across sales and operations.

Responsibilities

• Manage B2B, enterprise, and SMB accounts across the South Zone.
• Lead client meetings, negotiate pricing, and onboard corporate customers.
• Create and execute strategic sales plans to expand market share.
• Coordinate with supply chain, operations, finance, and customer service teams.
• Manage P&L, track KPIs, and ensure timely clearance of invoices.
• Mentor team members, identify bottlenecks, and implement process improvements.

• Handling B2B Clients for Entire PAN India - Service / Sales part.
• Maintaining and Troubleshooting Internet related problems.
• Handling SFA related problem and administrate the corporate accounts.
• Interacting with clients to resolve corporate breakdown calls.
• Monitoring and troubleshooting of connectivity between PE to CE.
• Technical support for field engineer. Provide accurate and creative solutions to customer problems of moderate nature to ensure customer productivity.
• Coordinate with team for New Site Integrating.

• Handling B2B sales.