S. Nivash Gowtham
Chennai
Summary
Results-driven professional with a proven history of delivering high-quality work and achieving organizational goals. Recognized for strong communication and teamwork skills, consistently fostering collaboration to enhance service delivery. Committed to continuous learning and staying abreast of industry advancements.
Overview
11
11
years of professional experience
Work History
Senior Process Executive-Voice
Cognizant Technology Solutions Ind pvt ltd
11.2022 - Current
- Maintained consistency in monitoring account activities and identifying irregularities.
- Account Reconciliation.
- Sending SOA on a daily, weekly, and monthly basis, as per client request.
- Follow-up email sent as per protocol, and calling the customer.
- Sending invoice copies and supporting documents (POD) as per request.
- Updating the customer's new bill to address in the mainframe with proper documents.
- Review aging reports, and reconcile the client's account.
- Preparing weekly AR and client (top customers) reports.
- Sending the Final Demand letter (Dunning) in a timely manner with Manager approval.
- Actively involved in weekly review calls with clients.
- Resolve credit balances and delinquent account problems; responsible for transaction processing and meeting the required productivity target.
- Collaborated with the sales team to establish credit limits for new customers, leading to a 15% increase in sales revenue, and a 5% decrease in bad debt write-offs.
- Driving the team toward the target to achieve 80% of KPI in DSLT.
- Helping the new hires get access to the application (onboarding).
- Collaborated with cross-functional teams to improve collections.
- Handled the cash app for two lockbox destinations.
- Monitored the team of four people on Cash App to ensure that the respective payments are applied accordingly.
- Monitored the remittance batches (ACH and check).
Client Support Manager
Archetive Solutions Pvt Ltd
10.2021 - 11.2022
- Have handled the vendors from Pennsylvania and Wisconsin
- Daily Task Management and follow ups for the vendor via calls
- Regular Follow ups with clients to procure Work Orders and Bid Approvals
- Revenue Generation through placing bids for the property
- Processing the work orders for the National Clients
- Handled off-shore crew with strength of 3o members on their daily task
Publisher Support Executive
Magzter.Inc
04.2014 - 03.2021
- Quality checking of the Magazine PDF
- Email and voice support for the publishers all over the Globe
- Fixing on the problems on the Magazine PDF
- Reviewing the Magazines and making it live for sale on Magzter
- Extracting Articles from the Magazines to publish on Magzter
Education
B.E - ECE
MAHER Meenakshi University
Chennai01.2013
Skills
- Comprehensive problem-solving abilities
- Client communication
- Collections management
- Account reconciliation
- Excellent verbal and written communication skills
- Ability to deal with people diplomatically
- Team leadership
- Process improvement
- Cross-functional team leadership
- Team facilitator
Hobbies and Interests
- Cricket
- Music
- Vlogging
- Photography
Languages
Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Intermediate (B1)
B1
Telugu
Beginner (A1)
A1
Timeline
Senior Process Executive-Voice
Cognizant Technology Solutions Ind pvt ltd
11.2022 - Current
Client Support Manager
Archetive Solutions Pvt Ltd
10.2021 - 11.2022
Publisher Support Executive
Magzter.Inc
04.2014 - 03.2021
B.E - ECE
MAHER Meenakshi University
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