Vijayanand s
Bangalore
Summary
Dedicated and results-oriented individual seeking a challenging opportunity as a Product Manager to leverage strong analytical skills, creative problem-solving abilities, and passion for technology to drive product innovation and deliver exceptional user experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Process Executive-Voice
Cognizant Technology Solutions India Private Limited
01.2023 - 03.2023
- Executed end-to-end processes according to established guidelines, meeting quality and productivity targets
- Collaborated with cross-functional teams to resolve issues and improve processes
- Maintained documentation accurately, ensuring compliance with regulations and received commendation for outstanding performance.
CUSTOMER SOLUTION SPECIALIST
MATRIX WATER SOLUTIONS
04.2021 - 01.2023
- Worked closely with clients to identify pumping needs and develop customized solutions
- Provided technical expertise throughout the project cycle, from design to installation and maintenance
- Built and maintained strong client relationships and developed new business opportunities.
Customer service executive
VIHAAN DIRECT SELLING PVT LIMITED
11.2019 - 03.2021
- Handled customer support inbound and outbound calls across India, Singapore, Malaysia and Hong Kong
- Managed email support for customer escalations and sales-related queries, maintaining 90% customer satisfaction
- Resolved customer issues, handled product refunds, bank account validation, KYC, and sales prospecting.
Education
Bachelor in Computer Application -
RNTU University
05.2019
2nd PUC -
Seventh Day Adventist Pre-University
05.2015
10th ICSE -
Seventh Day Adventist High School
05.2013
Skills
- Proficient in project management tools such as Jira, Asana
- Strong understanding of product lifecycle management
- Excellent analytical and problem-solving abilities
- Skilled in conducting market research and competitor analysis
- Solid communication and interpersonal skills
- Ability to collaborate effectively with cross-functional teams
Certification
- Product Management Certification
- Defining Digital Transformation Roadmap
- Successful Negotiation: Essential Strategies and Skills
- Communication and Social Skills
Languages
HTML5
JavaScript
CSS
React
Additionallanguages
- English
- Kannada
- Tamil
- Telugu
- Hindi
- Urdu
Coursework
- Product Management Fundamentals
- Market Research and Analysis
- Strategic Planning and Implementation
- Communication and Social Work
- Effective Communication in Workspace
- Defining Digital Transform Roadmap
Timeline
Senior Process Executive-Voice
Cognizant Technology Solutions India Private Limited
01.2023 - 03.2023
CUSTOMER SOLUTION SPECIALIST
MATRIX WATER SOLUTIONS
04.2021 - 01.2023
Customer service executive
VIHAAN DIRECT SELLING PVT LIMITED
11.2019 - 03.2021
2nd PUC -
Seventh Day Adventist Pre-University
10th ICSE -
Seventh Day Adventist High School
Bachelor in Computer Application -
RNTU University
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