S Pavithra

As a Claims Auditor, I am responsible for auditing claims processed by associates to ensure accuracy and compliance.My responsibilities also include conducting Quality Nuggets on a daily basis, analyzing root causes of errors(RCA calls), and participating in external calibration sessions with clients to maintain quality standards.

As a Customer Service Executive, I was responsible for maintaining customer data, including billing records, and monitoring service engineers to ensure a smooth and efficient service process. My role involved coordinating service operations, ensuring quality service delivery, and enhancing customer satisfaction.

I handle inbound and outbound calls as a representative for Medicare plans and disability pension campaigns. Additionally, I monitor the team and provide support to ensure call quality and compliance with standards.

As a Customer Service Executive, I am responsible for answering customer queries, handling inbound and outbound calls, and ensuring excellent customer support. I also monitor service engineers to ensure timely and accurate mobile servicing and delivery, maintaining service quality and customer satisfaction.

I'm responsible for maintaining medical records, managing patient details, and scheduling appointments. I handle administrative tasks, including patient registration, billing, and payment.