S POORNIMA
CUSOMER FOCUSED BANKING AND FINANCE, PROFESSIONAL WITH STRONG SKILLS IN CLIENNT RELATIONSHIP MANAGEMENT ANF FINANCIAL OPERATIONS
Ranipet,TN
Summary
Dynamic and results-driven Admin and Customer Services professional with extensive experience in customer experience and relationship management. Proven track record in enhancing client satisfaction and retention through personalized service and tailored solutions. Strong background in streamlining administrative operations, optimizing workflows, and collaborating across departments to deliver exceptional service.
Overview
15
15
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Relationship Officer
Markai Commercial Brokers on behalf of Commercial Bank of Dubai
01.2024 - Current
- A Relationship Officer is responsible for managing and nurturing client relationships, ensuring customer satisfaction through personalized service and support. This role involves identifying client needs, offering tailored financial products or services, and addressing any concerns promptly.
- Additionally, the Relationship Officer plays a key role in generating new business opportunities through proactive engagement and cross-selling.
- MANAGED OVER 200 CALLS PER DAY MAXIMUM INCREASE THE SALE OF 10% PER DAY.
Assistant Accounts & Admin Incharge
Tusk Groups
01.2021 - 12.2023
- Oversee the project administrative operations, improving workflow efficiency and ensuring timely completion of tasks.
- Managed customer inquiries and provided exceptional service, fostering positive relationships and enhancing client satisfaction.
- Developed and implemented office procedures that improved communication and collaboration among team members.
- Assisted in the arranging meetings with stakeholders (investors, government and private institutions)
Business Manager
Detusche Bank
12.2017 - 12.2018
Administration Officer
Star Health Life Insurance Ltd
05.2016 - 03.2017
Biometric Coordinator
Integra Software Systems
05.2012 - 12.2012
Tally Accountant/Booking Officer (Cargo)
Air India Airlines
05.2011 - 05.2012
Education
Company Secretary inter -
ICSI THE INSTITUTE OF COMPANY SECRETARIES OF INDIA
Chennai, India 04.2001 -
Master of Business Administration -
Madras University OF CHENNAI
India01-2018
BBA -
Thiruvalluvar University VELLORE
India 04.2001 -
Skills
- Client Relationship
- Management
- Customer Service Excellence
- Operational Efficiency
- Financial Analysis
- Team Collaboration
- Training & Development
Certification
Certified in MS Excel and Tally9
Previous Assignments
- Business Manager, Detusche Bank, Chennai, Chennai, India, 2017-12-01, 2018-12-31
- Administration Officer, Star Health Life Insurance Ltd, Chennai, Chennai, India, 2016-05-01, 2017-03-31
- Biometric Coordinator, Integra Software Systems, Bangalore, Bangalore, India, 2012-05-01, 2012-12-31
- Tally Accountant/Booking Officer (Cargo), Air India Airlines, Chennai, Chennai, India, 2011-05-01, 2012-05-31
Personal Information
- Nationality: Indian
- Work Permit: Employee visa
- Visa Status: Employee visa
INTERNET SURFING
- LEARNING NEW TECHNOLOGIES
- TRAVELLING
- VOLUNTEERING
- FITNESS ACTIVITIES
Timeline
Relationship Officer
Markai Commercial Brokers on behalf of Commercial Bank of Dubai
01.2024 - Current
Assistant Accounts & Admin Incharge
Tusk Groups
01.2021 - 12.2023
Business Manager
Detusche Bank
12.2017 - 12.2018
Administration Officer
Star Health Life Insurance Ltd
05.2016 - 03.2017
Biometric Coordinator
Integra Software Systems
05.2012 - 12.2012
Tally Accountant/Booking Officer (Cargo)
Air India Airlines
05.2011 - 05.2012
Company Secretary inter -
ICSI THE INSTITUTE OF COMPANY SECRETARIES OF INDIA
04.2001 -
BBA -
Thiruvalluvar University VELLORE
04.2001 -
Master of Business Administration -
Madras University OF CHENNAI