S. PREM KUMAR
Chennai
Summary
Dynamic Country Director with a proven track record at BEEONTRADE LLP, excelling in strategic planning and budget management. Achieved significant sales growth across multiple regions while enhancing customer service operations. Renowned for fostering strong customer relationships and leading high-value project cargo initiatives, driving operational excellence and efficiency.
Overview
27
27
years of professional experience
Work History
Country Director
BEEONTRADE LLP
Chennai
09.2022 - Current
- Develop and implement country-level strategies, annual work plans, and budgets that align with the Organization's Global Mission
- Strategic planning and setting up the Mission and Vision for the company.
- Monitor the Sales across US, Turkey, India and Dubai and assign the respective Job Profit Targets.
- Explore new opportunities and Retain Existing Business.
- Plan and execute a separate Project Cargo Team who deliveries high cargo value projects for all regions.
- End to End process standardization in India for complete day to day Customer Service, Operations, Finance, HR etc.
Site Lead for Chennai
Sealand A Maersk Company
Chennai
12.2016 - 08.2022
- Manage the day-to-day Sales Support, Customer Service Operations, and Disputes for Sealand, a Maersk Company, for all MED clusters.
- Align the team to the expectations of country and customer requirements.
- Proven track record in Customer Excellence, with positive NPS and excellent CSAT responses from customers.
- Won the Golden Sails award for the best team and best country of the year in 2018.
- Responsible for cost reduction and process improvement across the Europe, Med regions.
Process Head
Maersk Global Service Centre
Chennai
08.2006 - 11.2016
- Collaborated with Denmark Head Office on project deliverables for Simplification and Must-Win Battle initiatives.
- Migrated and managed U.S. Government Project, overseeing global cargo movement.
- Audited U.S. government container detentions, recovering $8 million USD.
- Sustained North American customer NPS score through targeted initiatives.
- Implemented efficiency-focused projects, reducing team size by 35% without sacrificing output.
- Conducted annual strategic planning visits to enhance collaboration with Head Office in U.S. and Denmark.
Project Manager
P & O Nedlloyd India Pvt Ltd.
03.2001 - 01.2006
- Handling the Business Process Improvement team, the Business Continuity Plan, and being part of Disaster Management.
- Process setup, vessel reconciliation for North America, Central America, and Europe.
- I worked in the P&O Nedlloyd head office in Rotterdam for a period of three months for process mapping
Customer Service (Exports & Imports) - Contract Role
P & O Nedlloyd India Pvt Ltd.
06.1999 - 12.2001
- Actively involved in the various departments, such as Exports, Imports, Finance, and the booking desk, etc.
- Distinction of managing the Shipment Management Process of exports and imports (detention, brokerage, and the shipping B/L release, etc.).
- Handling direct customer contact, handling counter sales, and handling counter finance.
- Worked as a cash collector at the counter to release the bill of lading and delivery order.
- Handling vendor payments related to port and customs.
Education
Post Graduate Degree - Foreign Trade (MFT)
Pondicherry University
Chennai01.2004
Bachelors of Business Administration (B.B.A) -
Madras University
Chennai01.1999
Skills
- Strategic planning
- Budget management
- Project cargo management
- Customer service operations
- Sales monitoring
- Customer relationship management
Personal Information
- Date of Birth: 06/20/78
- Marital Status: Married
Timeline
Country Director
BEEONTRADE LLP
09.2022 - Current
Site Lead for Chennai
Sealand A Maersk Company
12.2016 - 08.2022
Process Head
Maersk Global Service Centre
08.2006 - 11.2016
Project Manager
P & O Nedlloyd India Pvt Ltd.
03.2001 - 01.2006
Customer Service (Exports & Imports) - Contract Role
P & O Nedlloyd India Pvt Ltd.
06.1999 - 12.2001
Post Graduate Degree - Foreign Trade (MFT)
Pondicherry University
Bachelors of Business Administration (B.B.A) -
Madras University