S Santhosh
Bengaluru
Summary
Seeking a position as a warehouse manager /Assistant Manager were I can show case my talent to improvise in process ,people management and to learn new things to improve my knowledge .. Responsive and resourceful professional knowledgeable about maintaining schedules, coordinating inventory and promoting financial sustainability. Good in service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals.
Overview
16
16
years of professional experience
Work History
Assistant Manager of Operations
25 Taka platforms pvt ltd
Bengaluru
08.2020 - 07.2024
- Handled 5 last mile warehouses 2 in Bangalore and 3 ROK south
- have successfully established three LM warehouses from the Scrap up to achieve high-performance levels
- Trained new hires on the process
- Maintained accurate records of employee performance and attendance.
- Implemented changes in accordance with company policy while maintaining a focus on cost reduction.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Analyzed data to identify areas for improvement in operational performance and costs.
- Evaluated current business practices and identified opportunities for process improvement.
- Assisted in problem solving when issues arose during production or delivery cycles.
- Maintained records of all operational activities including personnel information, inventory levels, customer service metrics.
- Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Resolved customer complaints efficiently and effectively.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Coordinated the implementation of new processes and systems to improve overall operations.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Coordinated meetings with vendors and negotiated contract terms.
- Organized training sessions for staff members on various aspects of operations management.
- Established standard operating procedures across all departments in order to streamline workflows.
- Educated operations team on best practices, company policies and service excellence standards.
- Performed daily deposits in accordance with bank policies and procedures.
Warehouse Operations Manager- (Procurement & Last Mile)
Store Zop
Bengaluru
09.2019 - 01.2020
- Managing Entire warehouse activities first mile, Middle Mile and Last mile
- Making Sure goods ordered by customers Moving out for delivery according to their route sequence
- Handling customers queries and solving RCA
- Ensuring that quality objectives and delivery deadlines are met within time
- Updating delivered goods in real time to keep track on DSR
- Keeping Track of the customers credit note and informing them time to time to make the payments
- Doing stock check of goods on daily basis to keep track on inward and outward goods
- Collecting cash from field executives and depositing same in bank
- Cross checking of ordered goods, making sure to move the wright goods ordered by customer by keeping customer obsession to build the trust
- Responsibility of profit and loss of the warehouse Station Supervisor (Last Mile)
Station Supervisor at Amazon Transportation
via Quess Corp Payroll
Bengaluru
07.2014 - 07.2019
- In charge of opening and closing Last mile delivery hub
- Handling a station which receives minimum volume of 4000 shipments on daily bases
- Planning and preparing route allocation for bikers and van DA according to volume
- Conducting briefing with delivery associates and station team about previous days performance, score card metrics and area of improvement
- Coordinating with delivery associates while on route for customer issue resolution RCA for metrics breach
- Coordination with Bikers and van vendors for manpower requirement
- Responsible for operation metrics of the shift
- Weekly roster management for delivery associates and station team according to the changing demand
- Responsibility to check mails on time and reply and coordinate with team
- Minimizing loss of packages at station/inside station
- Conducting training and giving presentation to delivery associates and station team on safety measures to be followed while on road and at station to prevent accidents
- Conducting weekly twice fire fighting training to station team while in case of emergency
- Briefing to team fellows to follow 4s and 5s safety measure at station
- Interacting with delivery associates to pick C-return shipments within time frame and close out on road shipments as early as possible and to follow safety measures while on road
- Following FIFO to minimize the delivery escalation
- Submitting day cash to collection agency on daily bases
- Planning for loads to make out on road which getting delay to receive at station by doing OB calling for customers
- Conducting fun activities and games with station team to keep their energy level high while working
- Doing station reconciliation to keep track on loss of packages
- Preparing day closing report after getting out on road zero and sharing in official group and mail
Process Associate - Operations
ELBEX COURIERS PVT LTD
Bengaluru
02.2011 - 04.2014
- Receiving loads from FC/SC sorting packages according to route sequence
- Assigning packages to Delivery associates
- Following up with delivery associates on attempted packages and doing OB call to customers
- Reconciling packages to track missing packages
- Solving customer queries and complaints about un delivered packages
Collection executive
Magma Fincorp
Bengaluru
10.2008 - 01.2011
- Handling second and third bucket default clients for entire KOLAR district around 150 customers, collecting EMI (Mode cash payment) from default customers, Follow up and keeping track record of payments made by clients and reporting same to team leader on day to day
Education
SSLC
KGF12th (P U C) Hubli Board of Education
BangaloreB Com
Karnataka State Open Univeraity
BangaloreSkills
- Team Work, Leadership, People Management,
- Logistics Management,Vendor Management,
Languages
English
Intermediate
B1
Hindi
Intermediate
B1
Marathi
Upper Intermediate
B2
Tamil
Intermediate
B1
Telugu
Intermediate
B1
Kannada
Beginner
A1
Timeline
Assistant Manager of Operations
25 Taka platforms pvt ltd
08.2020 - 07.2024
Warehouse Operations Manager- (Procurement & Last Mile)
Store Zop
09.2019 - 01.2020
Station Supervisor at Amazon Transportation
via Quess Corp Payroll
07.2014 - 07.2019
Process Associate - Operations
ELBEX COURIERS PVT LTD
02.2011 - 04.2014
Collection executive
Magma Fincorp
10.2008 - 01.2011
SSLC
12th (P U C) Hubli Board of Education
B Com
Karnataka State Open Univeraity
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