S Yasmeen
Bangalore
Summary
I have gained a vast amount of experience in handling various Clients (UK, USA, UAE), with 5 years of hands-on experience in Financial sector. This has enriched me with the required knowledge and aided me in polishing my skills to connect with potential clients to render customer satisfaction and contribute to the growth of the organization by providing the best of the best services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Non-Voice Process
Element 14
02.2023 - Current
- Respond to customer inquiries and resolve their issues via email
- Assist North America customers with placing orders, tracking shipments, and processing returns
- Provide product information and recommendations to customers
- Identify and escalate complex issues to senior representatives or supervisors
- Stay up to date with product knowledge and industry trends to provide excellent customer service
- Meet and exceed customer satisfaction goals and performance metrics
- Continuously improve customer service processes and procedures.
Fraud Investigation Process
HSBC Electronic Data Processing India Pvt Ltd
04.2021 - 12.2022
- Analyze financial transactions and account activity of UK customers to identify unusual activity to identify unusual or suspicious patterns
- Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence
- Multiple investigations into whistle blower complaints concerning account hijacking, transactional frauds, and funds transfer return checks or ACH transactions that provided real time decisions on credit card, loan
- Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation)
- Ensuring to do outbound calls to provide the status of fraud investigation if we cross the TAT promised to the customer
- Adjudicate the fraud type and apply relevant mitigation steps basis policies & procedure
- Communicate CDD & KYC requirements to clients
- Proactively escalating issues that can potentially hamper the business process.
Underwriting process
AXA Business Services
06.2019 - 12.2020
- As an underwriters I establish pricing for accepted insurable risks
- Help in receiving remuneration for the willingness to pay a potential risk
- Evaluating an insurer's risk before the policy period in a life insurance
- And also evaluating the risk at the time of renewal
- Establish pricing for a risk
- Assume the risk involved in a contract with an individual
- Help to prevent any loss to the insured.
International Voice Process
Standard Chartered Bank
12.2017 - 05.2019
- Achieved the target in upselling the various lending products
- Coordinating with customers in successfully converting the lead to sales
- Adhering to lending compliance to all sales practices
- Responsible for meeting the scorecard targets & ensure all guidelines and regulatory requirements are followed
- Achieved the key performance parameters set by the company.
Education
B.COM (Finance) -
St. Anne's First Grade College for Women
Pre-University -
St. Anne's Pre-University College for Girls
SSLC -
Ever shine High School
Skills
- Honest, Sincere and a hard worker with a high level of integrity
- Independent and self-motivated
- Due diligence
- Verbal and written communication
- Analytical Thinking
- Problem-solving abilities
- Problem-solving aptitude
- Adaptability and Flexibility
- Professionalism
- Decision-Making
- Underwriting
Certification
- MS - Office Applications - MS Word, MS Excel and MS PowerPoint
- C++
- Tally ERP 9
- AML
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge and belief
Timeline
Non-Voice Process
Element 14
02.2023 - Current
Fraud Investigation Process
HSBC Electronic Data Processing India Pvt Ltd
04.2021 - 12.2022
Underwriting process
AXA Business Services
06.2019 - 12.2020
International Voice Process
Standard Chartered Bank
12.2017 - 05.2019
B.COM (Finance) -
St. Anne's First Grade College for Women
Pre-University -
St. Anne's Pre-University College for Girls
SSLC -
Ever shine High School
- MS - Office Applications - MS Word, MS Excel and MS PowerPoint
- C++
- Tally ERP 9
- AML
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