Sameer Adtani
Customer Service Director | Global Technical/behavioral Trainer | CoS To Chairman & MD
Bengaluru
Summary
Enterprising and resourceful result-oriented professional offering over 9 years inbeing instrumental in Strategic Program Coordination, Brand/Marketing Management. Contact center operations, Customer Service and Management, Global trainer - Technical, Behavioral, Org Dev., NLP | Content Master and Miner.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Associate Director / Chief of Staff
OLA Electric & ANI Technologies
Bangalore
03.2021
- Operations & Program Coordination for collaborations
Associate Director / Chief of Staff
Reliance Industries Limited
Mumbai
06.2018 - 03.2021
- Operations, Aviation & APEX Program management
Senior EA /PMO Manager
Raymond Ltd
Mumbai
12.2016 - 06.2018
- International Operations management & special projects
- JK House management for CMD and APEX teams
- Raymond showrooms operations reports
General Manager
E-Commerce
Ukraine
12.2015 - 12.2016
- Developed and maintained relationships with customers and suppliers through account development
- Implemented operational strategies and effectively built customer and employee loyalty
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
Snr. EA / AVP - Chairman's Cell (SP Programs)
Duniya LLC (Dubai, UAE)
Dubai
02.2009 - 09.2015
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
AM Operations - Sales | Trainer
IBM, Global Business Services
Mumbai
10.2004 - 12.2008
- Developed strong communication and organizational skills through working on group projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
Education
12th -
Trinity High School
Euless, TX 03.1998 - 06.2000
Economics - Social Sciences | Business Economics
Euless Junior High
Euless, TX 03.1995 - 07.1998
BBA - Executive International Business Management
University of Texas
Arlington, TX 04.2001 -
Skills
Ecommerce management / edTech / finTech
undefinedAccomplishments
Active Member of the Facebook Council of India, providing thought leadership on building relevant communities and
creating social impact across India
Active promoter and member of ROTARY Club worldwide
President on Electronic city, Bengaluru [House2Home applications & Youth INDIA]
Regional manager with POSH committee in South Mumbai
Business Leader with TCS for training enhancements, thru-put and Ecommerce productivity
Worked in all aspects for EV and Drone tech incl. ED/FIN-tech
Consultant in acquisitions and alliances for online courses and advance performance analysis for operations and new bizactivities
Certifications / Trainings
Certified Master Trainer & Facilitator for United Airlines/IBM (Global)
Completing YB+/GB+ (6 Sigma Projects/ Lean Management)
Design Thinking certification 2022 (Revised)
MBST (Master Behavioral Skills Trainer)
Major Projects/ Accomplishments:
J&K House Operations & Project Management
IPL - Mumbai Indians & World Economic Forum,Davos (WEF)
Petro-Chem Conferences and BOD meetings
India & Gujarat Summit with Hon’ble Prime Minister’s Team
Timeline
Associate Director / Chief of Staff
OLA Electric & ANI Technologies
03.2021
Associate Director / Chief of Staff
Reliance Industries Limited
06.2018 - 03.2021
Senior EA /PMO Manager
Raymond Ltd
12.2016 - 06.2018
General Manager
E-Commerce
12.2015 - 12.2016
Snr. EA / AVP - Chairman's Cell (SP Programs)
Duniya LLC (Dubai, UAE)
02.2009 - 09.2015
AM Operations - Sales | Trainer
IBM, Global Business Services
10.2004 - 12.2008
BBA - Executive International Business Management
University of Texas
04.2001 -
12th -
Trinity High School
03.1998 - 06.2000
Economics - Social Sciences | Business Economics
Euless Junior High
03.1995 - 07.1998
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