Saba Amalani

Daily reporting and analysis which needs to be shared with stakeholders. Effective coaching to enhance team's performance. Working with a team of 30 advisors and managing their KPI's ensuring SLA's are met. Currently working as a site-lead for Pune Flying start team. Preparing weekly review deck for the weekly call with stakeholders. Identifying , analyzing , measuring and managing process risk. Analyze historical data to identify performance trend. evaluate current targets & setting benchmark as well as setting target for upcoming week. Attending calibration sessions with the quality team. Managing next months staffing delivery.

Dealing with calls in a highly professional manner. Handling complaints in a diplomatic way where the customers wanted to reach out to CISAS/Ombudsman. Accurately updating customers records with the information. Able to respond and adapt all needs of the customers. Fully aware of all Laws and regulations regarding data protection act. Quickly processing information and taking necessary actions.

Dealing in motor claims. Analyzing and investigating the claims. Settling accounts of Finance companies. Chasing outlay payments from third parties and their insurer . Raising payments to garage , policy holder and third parties.