SABA FATHIMA H
Virtual relationship manager
Chennai,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of post-secondary education
5
5
Languages
Work History
Innovsource Pvt Ltd.
- Project Name: BLUE DART
- Handling Inbound Calls
- Handing customer query and complaint via E-mail
Customer Service Executive
Teleperformance PVT LTD
- Project Name: DBS
- Handling Inbound Calls
- Handling Outbound Calls in Critical Cases ( Fraud Cases )
- Responsible for handling customers complaints and concerns
- Responsible for handling customer queries via mail
Virtual Relationship Manager
Equitas Small Finance Bank
- Handling Virtual KYC (VKYC) procedures for customers
- Providing customer support and assistance remotely
- Contributing to business development initiatives
Education
Data Analyst Program - Data Analyst
Indian Institute of Technology (IIT) Roorkee
12.2024
MBA - Finance
Pondicherry University
01.2021 - 04.2023
B.COM - COMMERCE
JUSTICE BASHEER AHMED SAYEED COLLEGE FOR WOMEN CHENAI
01.2018 - 04.2021
HSC - Accounts
M.W.A MATRICULATION HIGHER SECONDARY SCHOOL, CHENNAI
01.2017 - 04.2018
S.S.L.C - undefined
M.W.A MATRICULATION HIGHER SECONDARY SCHOOL, CHENNAI
01.2015 - 04.2016
Skills
Proficient in SQL for data querying and manipulation
Experienced in Python for data analysis and scripting
Advanced Excel skills for data manipulation, analysis, and reporting
Proficient in Power BI for data visualization and reporting
Possess leadership skills
Excellent in verbal and written communications
Comprehensive problem-solving abilities
Extremely motivated and passionate in whatever I do
Teamwork and Collaboration
Personal Information
- Father's Name: Mohammed Hussain Y
- Mother's Name: Parveen H
- Date of Birth: 03/09/2001
- Nationality: Indian
Extracurricular Activities
Throw ball champion Won Islamic qiraath (3 times) Completed a 3 month Islamic course.
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge. I pledge to perform my duties to the better of my caliber.
Timeline
MBA - Finance
Pondicherry University
01.2021 - 04.2023
B.COM - COMMERCE
JUSTICE BASHEER AHMED SAYEED COLLEGE FOR WOMEN CHENAI
01.2018 - 04.2021
HSC - Accounts
M.W.A MATRICULATION HIGHER SECONDARY SCHOOL, CHENNAI
01.2017 - 04.2018
S.S.L.C - undefined
M.W.A MATRICULATION HIGHER SECONDARY SCHOOL, CHENNAI
01.2015 - 04.2016
Innovsource Pvt Ltd.
Customer Service Executive
Teleperformance PVT LTD
Virtual Relationship Manager
Equitas Small Finance Bank
Data Analyst Program - Data Analyst
Indian Institute of Technology (IIT) Roorkee