Sabahat Sayedbukhari
Sr. Client Service Associate
Virar, Mumbai,Maharashtra
Summary
Versatile professional who has worked for 3+ handling projects like Employer Branding, Employee Value Proposition (EVP), Internal Communication, Attrition Analysis, GPTW gap analysis and strategy, Office branding, Employee engagement, Client retention and relationship management, etc across various industries with various brands.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Sr. Client Service Associate
NEVER GROW UP
Mumbai
05.2021 - Current
- Collaborated with marketing and HR teams to develop and execute communication strategies that promote the company's culture and values to potential and current employees
- Supporting the Leadership, HR and Marketing departments of various brands to implement internal and social communication plans in order to enhance employer branding and employee engagement
- GPTW certified a major insurance company by identifying gaps, recommending implementation, executing, and analyzing report
- Developing an employee value proposition (EVP) with a various organizations from research to launch
- A successful attrition analysis for a media company was completed to help them strategize solutions
- Created and executed an extensive Learning & development plan for growth of internal team
- Coordinating with an internal team of content writers, and designers and working alongside other CS spoc
- Managing and developing new client relationships within the full lifecycle of the account — from onboarding, ongoing account management, technical troubleshooting, to reporting
- Detail oriented & focused in driving daily conversations and deliverables (internal & external)
- Cracking briefs, processing and executing client projects independently along with Planning, strategizing and execution of campaigns
Senior Executive - Corporate Sales
INFO EDGE INDIA LTD
Mumbai
12.2019 - 04.2021
- B2B solution selling, new business development, up-selling
- Cross-selling
- Prospected and provided customized solution to clients across domain and segments
- Consistently met the defined sales target
- Handed all client technical queries, Subscription queries aided the clients for effectively using the product
- Managed the base of 300+ clients and met their expectations through training & product demo
- Client Servicing, Client Retention
Summer Intern
RELIANCE NIPPON LIFE ASSET MANAGEMENT LTD
Mumbai
05.2019 - 06.2019
- Sales and competitive analysis of the Mutual Fund market in
- Mumbai
- Understood the distribution channels of PSU banks and maintaining relations for long term business to Reliance
- Exceeded sales target of Rs.2,36,000/-
- Off Summer Intern - New Business Development
Summer Intern
BRITANNIA INDUSTRIES LTD
Mumbai
02.2019 - 03.2019
- Understood the modern trade business
- Understanding consumer buying behavior on Big Day
- Achieved sales target
Telemarketing Executive
ESSEL FINANCE VKC FOREX LTD
Mumbai
05.2016 - 02.2017
- Lead generation for marketing executives
- Attending client meeting and handling work with operations department
- Successful closure of companies for long term business and contributing a sale of more than $100,000 as an additional role
- Marketed and created visibility for Essel VKC Forex Ltd
- For 50+ clients
- Ensured the increase in no
- Of users & usage of the Essel VKC
- Forex’s services through daily interactions & product understanding
- Responsible for Lead generation and increasing the usage/ user base for Essel Forex
- Client Servicing, Client Retention, Customer Relationship
- Management
- Handled all clients technical queries, Subscription queries, aided the clients for effectively using the product
Off Summer Intern
INTER-STRAT BUSINESS CONSULTANTS PVT. LTD
Mumbai
03.2015 - 05.2015
- Live project as third party marketer for Oracle, Dassault
- Systems
- Relationship building with CXOs on behalf of Oracle and
- Dassault Systems
- Rewarded for highest achievement from the batch on completion
Education
MBA - Marketing
University of Mumbai / Chetana's R. K.Institute of Management And Research
05.2018 - 05.2020
BBA - Marketing
University of Mumbai / PTVA's SathayeCollege
05.2013 - 05.2016
Skills
Client Servicing Team Playerundefined
Accomplishments
- Research project on - “Sons of Soil”- How companies are taking initiative to avoid biasness with regards to the situation
- Research project on “Impact of Parent Brand Image on Brand Extension”
- Research project on “Women Entrepreneurship” submitted to University of Mumbai
Additional Information
- Organized and volunteered - Never Grow Up - Mumbai, India
Initiated and organized a donation drive on the occasion of children's day for under privileged kids from orphanages across Mumbai
- Volunteer - Sambhav Foundation - Virar, india
Closely worked with Sambhav Foundation alongside Rashtriya Sainik Sanstha on Child Development
- Volunteer - Rotaract Club of Sathaye College Mumbai, India
Blood donation camp at vijayanagar society (Andheri)
Blood Donation camp at Sathaye College
Certification
MICROSOFT POWER BI - Skill Nation (11/2022) - Business Intelligence with Power BI
Timeline
MICROSOFT POWER BI - Skill Nation (11/2022) - Business Intelligence with Power BI
11-2022
THE FUNDAMENTALS OF DIGITAL MARKETING - Google Digital Garage (06/2021 - 09/2021)
06-2021
Sr. Client Service Associate
NEVER GROW UP
05.2021 - Current
CREATIVE WRITING by DARK ROOM POETS (05/2020 - 06/2020)
05-2020
E-COMMERCE – INTRODUCTION TO INTERNET MARKETING STRATEGY FOR BUSINESS by ALISON free online learning academy (04/2020 - 06/2020)
04-2020
Senior Executive - Corporate Sales
INFO EDGE INDIA LTD
12.2019 - 04.2021
Summer Intern
RELIANCE NIPPON LIFE ASSET MANAGEMENT LTD
05.2019 - 06.2019
Summer Intern
BRITANNIA INDUSTRIES LTD
02.2019 - 03.2019
MBA - Marketing
University of Mumbai / Chetana's R. K.Institute of Management And Research
05.2018 - 05.2020
Telemarketing Executive
ESSEL FINANCE VKC FOREX LTD
05.2016 - 02.2017
Off Summer Intern
INTER-STRAT BUSINESS CONSULTANTS PVT. LTD
03.2015 - 05.2015
BBA - Marketing
University of Mumbai / PTVA's SathayeCollege
05.2013 - 05.2016
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