Sabah Naaz Ansari

• Revenue Recovery Group (RRG)
  Fare Auditor – United Airlines (Sales Thread)
  Key Responsibilities:
  1. Auditing airline tickets flown by United Airlines to identify discrepancies and errors.
  2. Ensured compliance with fare rules, commission policies, form of payment regulations, and other airline policies.
  3. Investigating and raising Agent Debit Memos (ADMs) for fare rule violations, commission discrepancies, and other financial errors.
  4. Utilise Amadeus and other industry tools to verify fare calculations, taxes, and applicable contracts.
  4. Analyzing passenger PNRs, fare rules, and contract clauses to detect non-compliance.
  5. Contribute to revenue recovery by accurately identifying errors and enforcing airline policies.

• Loan Recovery (UAE Process)

Key Responsibilities:
1. Contacted customers with overdue short-term emergency loans and facilitated payment collection.
2. Provided guidance and assistance to customers regarding their loan repayment options.
3. Handled customer queries and resolved issues related to overdue payments.
4. Negotiated repayment terms and ensured timely collections while maintaining a professional approach.
4. Maintained accurate records of interactions, payments, and follow-ups in the system.
6. Ensured compliance with UAE financial regulations and company policies.